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A client of ours in the Witham area are recruiting a Customer Service Administrator to join their team. This is a full-time position working a flexible 37.5 hours Monday - Friday between the hours of 8.00am - 5.00pm and paying 23,000 per annum depending on experience.
Your key duties in this Customer Service Administrator role will include but are not limited to:
- Communicate with internal departments to ensure that the customer requirements are met and that correct materials are dispatched.
- Communicate effectively with customers.
- Liaise with external suppliers and hauliers to ensure that orders are delivered to the customer on time.
- Deal with any transport issues and liaise with the customer and the haulier to resolve the issues.
- Ensure accurate data input, process customer orders from receipt to delivery within company timescales and process invoices and credits where applicable.
- Generate and place purchase orders with suppliers for direct deliveries, including suppliers overseas.
- Raising quotations.
- Dealing with customer queries.
- Provide administrative support for the Technical Sales Managers.
- Organise transport including Europe to UK.
- Any other duties which may be required.
Skills and Experience required to be considered for this role:
- Excellent communication skills
- High attention to detail
- Problem solver
- Highly organised
- Ability to prioritise work
- Experience using Office 365 applications, including Share Point
- Experience in using an ERP system
- Administration, Call Centre and Customer Service experience
If you feel like you meet the above criteria & would like to be considered for this Customer Service Administrator position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat.
