We are seeking an enthusiastic and organised individual to provide 3rd Line IT Support within our client's IT Support Team.
Main Purpose of the Role:
. Provide 3rd line support to end users and maintain a strong customer focus
. Troubleshoot Incidents through to root cause
. Working as part of the IT team which currently consists of Head of IT, IT Systems Manager, 1st/2nd line Systems Engineers
. Provide technical support and mentoring to other members of the team
. To contribute to the development and implementation of the company strategy to support the growth of the business, whilst improving the efficiency.
As well as having the necessary technical skills, you will possess excellent communication skills and be a team player who is methodical with the ability to stay calm under pressure.
Reporting to the Head of IT, this role will involve both remote support with regular travel required predominantly to two sites in Oxfordshire. Occasional travel will also be required to remote offices and other locations within the UK.
Our client offers an excellent range of benefits to include 25 days holiday + bank holidays, Annual Bonus, Enhanced Pension Scheme, Life Assurance & much more
Back to search3rd Line IT Support Engineer
The Recruitment Group
Posted 15 days ago, valid for 22 days
Witney, Oxfordshire OX28 6HG, England
£40,000 - £45,000 per annum
Full Time
Retirement Plan
Life Insurance
By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.
Sonic Summary
- Salary: Not specified
- Experience Required: Not specified
- We are seeking an enthusiastic and organised individual to provide 3rd Line IT Support within our client's IT Support Team.
- Main Purpose of the Role: Provide 3rd line support to end users, troubleshoot incidents through to root cause, and provide technical support and mentoring to other team members.
- As well as having the necessary technical skills, candidates should possess excellent communication skills and be a team player who is methodical with the ability to stay calm under pressure.
