Service Centre Manager

Role: Service Centre Manager
Location: Woking – Site Based
Salary: £55,000 - £60,000 + Package

The Advocate is partnered with a key player in the UK healthcare sector.  With a reputation for clinical quality, and end to end service they have grown to operate over 30 long term contracts providing their service to over 400,000 users. 

Looking for a Service Centre manager, that is driven by a high level of success and quality whilst being accountable for the contracts in the area as well as delivering quality outcomes and performance across the team. 

Key Responsibilities:

• Ensure operational targets align with business and customer needs.
• Lead as Service Centre Manager with authority over decisions.
• Support critical business outcomes and IT system improvements.
• Address financial challenges promptly and implement solutions.
• Assess site performance, recommend enhancements, and implement new requirements.
• Develop and communicate best practices to improve operations.
• Foster employee development and minimize turnover through effective leadership.
• Manage budgets, allocate resources efficiently, and prepare management reports.
• Cultivate customer relationships, participate in meetings, and optimize service delivery.
• Ensure compliance with health, safety, quality, and environmental standards, and enforce company policies and legislative requirements.

Skills and Qualifications:

• Proven leadership abilities, including conflict resolution and team development.
• Strong decision-making skills, especially in impactful situations.
• Self-driven with a focus on quality and profitability.
• Effective time management and project management skills.
• Customer service experience and ability.
• Experienced in managing people and change processes.
• Budgeting and financial systems knowledge.
• Comprehensive technical understanding of the industry and systems.
• Strong critical thinking and attention to detail.
• Proficient in relevant IT applications.

If you're ready to take the next step in your career and drive the growth of an exciting business, we'd love to hear from you!

Get in touch with Ciara at the Advocate Group or APPLY NOW to be considered for this exciting vacancy.
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The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age. By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website. Please note that The Advocate Group is acting as an employment agency in relation to this vacancy.