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Major Recruitment are looking for a Learning & Development Manager to join an award winning hotel in Surrey. Our client is looking for a Learning & Development Manager to coordinate, design & deliver training activities to support retention & development.
Responsibilities for Learning & Development Manager:
- Ensure every employee receives a formal induction
- Operate and deliver an in-house training programme to include induction, health & safety compliance, duty management, software induction, customer service, personal presentation, revenue optimization and management development courses.
- Design and operate a scheme to embed cross department knowledge in front of house colleagues.
- Source, book and coordinate attendance of externally provided training
- Assist in the management of apprenticeships and distribution of levy funds
- Maintain records and provide reports relating to training, (re)qualifications, certificates and performance using the HR System "Access People"
- Ensure statutory qualifications are completed by relevant colleagues on a timely basis and evidence recorded as such
- Support managers and the HR team where learning interventions are required in cases of underperformance.
- Coordinate the appraisal process ensuring all colleagues partake in regular meetings and learning objectives are followed up
- Devise and implement a training plan for star performers at all level for their future development.
- Have the expertise in building performance service cultures such as Red Star or LHW or Forbes standards.
- High levels of engagement with acumen for on-the-job training and building a service culture.
- Experienced in conducting grooming audits, safety audits, training audits on service standards and similar evaluations.
- Experienced with the use of any LMS (Learning Management Systems) such as Flows, Lobster INK, Highfield, Tipsy, Oracle etc.
Requirements:
- Experience working in a 4 or 5 star hotel with similar job role.
Benefits:
- Salary of up to 45,000 per annum plus 10% bonus based on matrix.
- Complimentary club membership for you (gym, yoga, classes, swim, golf, tennis) on joining and for your partner after 1 year of service.
- Discounted hotel stays at 50 per night & a friends and family rate of 80 p/n
- 50% discount for meals on duty
- 30% discount on food & beverage off duty
- 20% discount on spa treatments
- 28 days' holiday increasing with service (includes public & bank holidays)
- Birthday Breakfasts
- Anniversary stays at the hotel
- Contributory pension scheme
- Free parking
INDKS
'Major Recruitment act as an employment agency for permanent roles and an employment business for temporary opportunities'.
