- Monitoring and maintaining the firm's computer systems and networks
- Installing and configuring computer hardware, operating systems and applications
- Diagnosing hardware/software faults and resolving them appropriately
- Providing support including procedural documentation and relevant reports
- Setting up new users' accounts and profiles and dealing with password issues in active directory
- Responding within agreed time limits to call-outs and managing multiple open cases at one time
- Establishing a good working relationship with customers and other professionals
- A minimum of 2-3 years' relevant IT experience and/or an associated IT qualification
- Proficiency with Microsoft and practice management applications
- A full driving licence and own transport (including the provision of vehicle Insurance for Business Use)