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Our client are a successful and continually expanding MSP who support a in excess of 350 clients across a variety of sectors within the UK. They have specialised for over 23 years' in Cloud, Infrastructure and security.
They are currently looking for a 1st Line Service Desk Analyst to add to their existing dynamic Support Engineers on their service desk.
If you possess the following and looking for a Company that can support your personal technical development, then, send your updated CV for this fantastic opportunity not to be missed!!
1st Line Service Desk Analyst with MSP experience
- Excellent customer service skills - both written and verbal
- Experience with the Autotask ticketing system (a strong advantage)
- Hands-on experience with Active Directory, Group Policy, Office 365, SharePoint, and Intune
- Basic networking fundamentals
- Prior experience in an MSP environment is essential
- Experience working on a busy service desk
- Client site visits when required
- Experience working in an ITIL environment
- Ability to work rotating shifts between 8:00 AM and 6:00 PM
***Hybrid working (3 days onsite/2 days remote) following successful completion of 3 months induction/probation period.
Location: Wolverhampton
Our client offers a great team working environment, financially supported certifications, career progression plus much more!!
