Administrator

Administrator

An exciting opportunity has arisen for a Part-Time Administrator/Customer experience person to join this busy, Woodbridge based, team in the financial services sector. This is a customer facing role, supporting the new clients through the onboarding process, also maintaining relationships and supporting the team with the growth of existing business.

As the Customer Experience administrator, you will be partly responsible for maintaining the website and digital presence, helping to manage the distribution of marketing materials and evaluate ongoing marketing campaigns.

Offering flexible part-time hours to suit the right person.

Salary of £23-28,000 p/a pro rata, depending on experience, plus company pension and bonus scheme.

The person:

• Previous experience in a marketing/support role, ideally in financial services or related sector and sound knowledge of marketing strategies is desirable.
• Administrative and IT skills
• The ability to perform well under pressure whilst maintaining a high level of accuracy throughout your work.
• You will have exceptional communication skills and be highly organised with an excellent eye for detail.
• You will have strong problem-solving skills, be a confident decision maker and able to work with little or no supervision.

Key responsibilities for the customer experience administrator:

• Helping clients to better understand the full potential of products and act as liaison between the client and adviser.
• Build relationships and establish yourself as a point of contact within the business.
• Support new clients during the onboarding process and assisting with day-to-day account enquiries.
• Assisting in the analysis and preparation of recommendations made by advisers.
• Assisting the Advisers to prepare for client meetings.
• Responsible for delivering, promoting and enhancing the business’s client-facing strategy and one-to-one interactions with clients.
• Develop and implement marketing plans to strengthen the relationship with existing clients and attract prospective new clients.
• Support end-to-end management of client events as well as liaising and organising presentations and prospect management.