Retentions Specialist

Location: Wrexham

Salary: 25,000 per annum

Hours: Monday to Friday (8:30am - 5pm)

Acorn by Synergie is pleased to offer an exciting opportunity for an enthusiastic and committed Retentions Specialist to join a thriving business located in Wrexham.

As a Retentions Specialist your primary responsibility will be to retain existing customers by addressing their concerns, providing solutions, and ensuring their satisfaction with the service. You will play a crucial role in maintaining customer loyalty and contributing to the company growth.

Responsibilities will include:

Proactively contact customers who have indicated a desire to cancel or downgrade their services.
Identify customers needs and provide tailored solutions to address their concerns and retain their business.
Utilise exceptional negotiation skills in contractual matters.
Develop and implement effective retention strategies to minimise customer churn.
Liaise with other departments to resolve customer issues and improve overall satisfaction.
Maintain accurate records of customer interactions and retention efforts in the CRM system.
Provide feedback and insights to management to help enhance the products and services.

Skills and experience required:

Previous experience in a customer service or retention role
Excellent communication and interpersonal skills
Strong problem-solving abilities and a customer-focused mindset
Ability to handle difficult conversations and turn them into positive outcomes.
Strong negotiation skills
Ability to organise and prioritise workload to meet deadlines
Proficiency in using CRM software.
Ability to work in a busy environment.

If you are passionate about customer satisfaction and have a talent for turning challenges into opportunities, we want to hear from you!

Acorn by Synergie acts as an employment agency for permanent recruitment.