IT Support/Project Engineer

About Us

Our client is an MSP IT services provider with a clear vision to provide exceptional IT support. Their mantra is that they cherish their clients' technologies. They offer IT Support, infrastructure projects, software development, and cyber security.

Role Description

This is a full-time, office-based role as a customer-facing IT Support/Project Engineer.

You will be responsible for resolving technology issues on Windows and Mac.

Daily tasks include dedicating time to tickets, investigating and solving technical problems, communicating troubleshooting steps, and maintaining documentation on team procedures and processes.

You will be supported with on-going training and have the support you need to develop with many opportunities for career progression. We pay a competitive salary complemented with a performance related bonus.

More about you

We are seeking people who are:

• Problem-solvers, analytical thinkers.
• Clear communicators, curious about the technology.
• Familiar with Microsoft or Apple platforms and tools.
• Ability to work in teams and collaborate.
• A natural inclination for customer service.
• Demonstrate that you can apply what you have learnt.

Essential

• A professional and confident manner
• A basic understanding of TCP/IP, DNS, Microsoft Active Directory/Group Policies
• Understanding of anti-virus products and technologies
• Understanding of network infrastructure appliances such as routers, switches and wireless network points.

Advantage

• Accreditation or experience in the majority of the following technical products:
• Microsoft Server Operating systems
• Microsoft Desktop Operating Systems
• Microsoft Exchange Server 2010/2013/2016
• Microsoft RDS
• Active Directory
• Office 365
• Hyper-V
• Citrix XenApp/Xendesktop
• Citrix Netscaler
• Sonicwall Firewalls
• Veeam / Cloud backup solutions
• Scripting (Powershell)
• Azure
• SQL
• Linux
• Symantec Cloud
• Webroot product range
• Cisco Switches

Why Join Us

You'll have the opportunity to work with enterprise level technologies and alongside exceptional professionals who are passionate about what they do. With a supportive environment and opportunities for career progression, your potential for growth is limitless.

Apply Today

If you're ready to take the next step in your IT career - apply now!