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- Scheduling the engineers, to ensure they are arriving at the right site with the correct equipment in a timely manner, while keeping the system up to date with changes
- Responsible for keeping contracts/licensing for all accounts renewed and updated
- Coordinating and documenting the onboarding of new customers, upgrades and maintaining effective services with customers
- Placement of all products on supplier portals, keeping the billing platform reconciled by accurately inputting order details onto all systems
- Liaising with relevant teams to deliver products and services as agreed with the customer, meeting the agreed customer journey milestones
- Keeping the customer up to date at all times to help support an excellent customer experience
- Ensuring that all relevant information and updates are accurately documented in Salesforce
- Supporting the wider Project team with upcoming assignments
- You must have strong coordination/organisation skills, proven in a recent role
- Proven track record in coordinating multiple projects at the same time with competing deadlines
- Proactive & self-motivated with a willingness to learn and take on new challenges.
- Excellent customer service skills
- Previous experience scheduling engineers/equipment in a Telecoms/Manufacturing firm would be advantageous
