Contact Centre Agent

Do you have a passion for customer service?

Want to work for one of the top employers in York?

Look no further…

We are currently working in partnership with one of the top companies in the UK, certainly the York area.

We are looking for dynamic and driven individuals with a passion for customer service and support to join their growing Customer Service team in York.

Working 35 hours a week Monday to Friday 9-5pm. Paying £25,000. Starting mid-June but interviews in May.

What you will be doing;

• You will be talking to customers over the phone, focusing on finding the right products for the customers, whilst answering a variety of enquiries.
• Building relationships and connections that inspire, engage and put a smile on both your and your customers’ face.
• Working towards Targets and KPIs- The heart of the targets is ensuring the customer is looked after, given honest and correct information and their needs are met.

The successful candidate believes that great service is the benchmark and beating it and surpassing customer expectations is what gets you out of bed in the morning (that and the free coffee and toast they provide).

No previous call centre experience is required all though desirable.

Skillset needed:

• Driven – A desire to succeed, but with core values to guide you to the right outcome
• A Team Player – Contributing to the success of your peers
• Highly Productive – Getting things done with both quality and speed
• Resilient – take the knocks, accept responsibility for your actions and able to get back up stronger
• A nimble learner – receptive to feedback and always striving to improve

What’s in it for you?

• Fantastic starting salary of £25000 plus annual bonus opportunity.
• 25 days holiday plus bank holidays and the option to purchase more.
• Discounted gym memberships.
• Sharesave scheme.
• Great pension, critical illness and life insurance.
• Hybrid working once fully trained.
• Social environment with many events throughout the year.
• Development opportunities.

This is an excellent opportunity to work within a friendly and busy team for a great company, so don't hesitate in applying.