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Our award winning client based on the outskirts of York are looking for a customer support executive to join their team on a permanenr contract.
The Customer Support position is responsible for offering world class customer service to all customers. This role requires someone who is motivated, experienced and dynamic. The candidate must be comfortable working in a fast-paced.
Responsibilities
Providing excellent customer service, corresponding by telephone and email
Handling sales orders/ returns for our UK and European customers using our online store and email
Assisting our customers with order/delivery discrepancies conducting a full investigation to a satisfactory resolution
Payment processing, account reconciliation, sending regular statements and relaying information on account balances. Chasing overdue accounts
Other duties include new partner account processing
Special projects as assigned by manager
Required Qualifications
Excellent customer service, including written and verbal communication skills
Excellent organisational, multi-tasking, and problem-solving skills
Standard computer skills required with functional knowledge of Microsoft Office products
Ability to work independently, and function within a team environment
Ability to understand how to use multiple internet-based systems/platforms
Must be detailed oriented and possess excellent follow up skills
Preferred Qualifications
Experience with SAP and Salesforce
Experience of export processes including application for CoO and supporting documentation.
Multi language speaker would be advantageous
Excellent benefits including 23 days holiday plus bank holidays, private medical insurance and hybrid working (after training). Working 8.30-5pm Monday - Friday.
Salary negotiable depending on experience.
