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Due to the continued and exciting growth of one of our clients we are currently recruiting for a Customer Service Advisor for their growing team. Based in the York Ring Road.
We are looking for candidates who have a passion for customer service that also have the ability to upsell additional company products and retain existing customers when coming to renew.
Salary £23k rising to 25k+ after probation plus monthly uncapped bonus OTE around £30k. Working 8am-6pm across Monday - Friday but 4 days a week with your day off rotating. Meaning you get the weekend plus an extra day a week!
Duties and Responsibilities:
- Provide outstanding customer service to both customers and partners of the business through a variety of contact channels.
- Communicating with customers and suppliers via inbound and outbound channels to help assist their needs.
- Maximising revenue opportunities through upselling products.
- Achieving KPI’s and customer SLAs.
- Completing any necessary administration after calls.
- Completing customer orders both over the phone and electronically.
- Handling the customer service email inbox and responding to customers in a timely manner
Experience required:
- Confident working with multiple contact types, such as telephone, social media, webchat and email.
- Excellent customer service skills
- Upselling experience desirable
- Excellent telephone manner.
- Able to multi-task.
- Drive to achieve KPI’s and SLA’s.
- Possess excellent communication skills, both verbal and written.
Pay and Benefits
- Excellent company ethos and career opportunities
- Uncapped bonus
- 25 days holiday plus bank holidays
- Lunch paid for on certain days
- Free day off on your birthday
- Free onsite parking
- Free fruit and snacks
- Great pension scheme
- Cycle to work scheme
- Bring your dog to work days
- Employee benefits platform
