Operations Manager - Aquatics

Job Summary: The Operations Manager- Aquatics is responsible for all aquatic operations related functions and ensuring all Safety and Guest First standards are upheld to Six Flags New England and Ellis & Associates standards. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Essential Duties and Responsibilities:

• Oversee all operational functions related to the safe and effective operation of Hurricane Harbor
• Assist in the management of one or more additional operational departments as assigned
• Ensure 100% compliance with all water park standard operating procedures
• Ensure proper staffing levels are maintained and assist in specialized recruiting when appropriate
• Monitor and ensure compliance with all aspects of the Ellis & Associates program to include lifeguard certification and in-service training
• Responsible for the creation and maintenance of the operating budget for the departments
• Coordinate all off-season activities to include training, winterization, and pool cleaning functions
• Responsible for maintaining compliance with all Six Flags standards and enforcing park policies & procedures
• Ensure all Guest and Employee areas are clean and a standard of excellence is maintained
• Coordinated the cleanliness and organization of equipment and supply inventories in each area storeroom and monitors equipment quality and quantity
• Supervise seasonal team members, including hiring, discipline, rewards/recognition, evaluations and termination decisions
• Develop and implement a business plan
• Responsible for ensuring completion of team member evaluations and associated merit and promotional opportunities associated with performance review of seasonal staff
• Responsible for tracking and operating within labor and expense budgets and prepare monthly forecast
• Responsible for interacting with Guests and resolving complaints and addressing concerns
• Ensure 100% compliance with all standard operating procedures as they relate to Six Flags standardization and/or Federal or State guidelines
• Train, audit, and adhere to all labor laws and guidelines to ensure full compliance with Federal, State, and park regulations & commitment to department, park, and company standards
• Other duties as assigned by the Director of Operations

Skills and Qualifications:

• Ellis & Associates National Pool and Waterpark Lifeguard Program (NPWLTP) Special Facilities Certification; Ellis & Associates NPWLTP Instructor Certification
• Will be required to work nights, weekends, and some holidays
• Must be able to demonstrate excellent written and oral communication
• Superior front line customer service focus required
• Must possess strong leadership, motivational, interpersonal and organizational skills
• Strong work ethic with an attention to detail
• Occasional travel for training, and assistance at sister properties may be required
• Must be 18 years of age or older
• Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
• An AFO or CPO certification