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Title: Park Services Senior Supervisor
Reports To: Manager of Operations
Purpose
The purpose of the Senior Supervisor is to provide direct leadership and supervision to the Park Services Staff, ensuring departmental and park goals are achieved. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.
In-Park Duties and Responsibilities
· Must be willing to maintain a clean work area, to promote a safe working environment and help eliminate hazards throughout the park.
· Ensure proper staffing levels are maintained and adjust staffing as needed based on park attendance.
· Ensure all Park Service employees receive the proper training, development, and follow-up evaluations to perform their job at the highest level.
· Manage work crew activities and special projects as assigned.
· Solve and handle Guest complaints with a “Can Do” attitude and efficient customer service.
· Follow all park procedures and policies.
· Perform all other tasks and duties as assigned.
Office Duties and Responsibilities
· Organize and prepare all interview and training materials.
· Prepare schedules and trainings for the Staff.
· Complete required paperwork in a neat, professional and timely manner.
· Complete necessary office duties that include, but not limited to, copying and filing of paperwork, data entry for documentation, stocking of supplies, and general organization of office area.
· Use good time management in complete required tasks and projects.
· Assist full-time staff in monitoring expense and labor budgets.
Requirements and Expectations
· Must be at least 18 years old.
· Two (2) years of Supervisory experience
· Must be willing to cross-train in Aquatics and Guest Services.
· Ability to handle multiple projects simultaneously, while paying close attention to details and not losing sight of deadlines and objectives. Must be able to execute projects quickly.
· Excellent communication and interpersonal skill and ability to interact effectively with all levels of management.
· Proficiency in Microsoft Outlook, Excel, and Word Applications.
· Maintain proper grooming guidelines at all times while on duty.
· Must be able to work in all weather conditions. (Heat, sun, rain and wind.)
· Should not have a fear of heights. Must be able to climb multiple levels of stairs daily.
· Must be able to lift 50 lbs., stand for long periods of time, lift, stoop and crouch.
· May not take more than 7 days vacation (total and consecutive) between Memorial Day and Labor Day.
· Must be able to work varied shifts; including days, nights and weekends.
Six Flags is an Equal Opportunity Employer
