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Job Summary:
The purpose of a Guest Relations Representative is to assist Guests with questions, comments, concerns they may have about their experience while visiting Hurricane Harbor. Resolve ticket, season pass, and/or membership issues for our guests. This position is accountable for delivering a superior Guest experience, while following all park policies and procedures.
Job Duties:
路 Handle various ticket transactions including: advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution.
路 Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
路 Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand.
路 Work in various locations including Guest Relations, Turnstiles, Toll Plaza Parking, and Ticket Sales
路 Personally provides friendly, clean, fast, and safe service for guests and teams
路 Performs all other tasks and duties as assigned
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Minimum Qualifications:
路 Must be at least 16 years of age
路 Park experience preferred
路 Strong communication skills, computer proficiency, and creative thinker
路 Ability to handle multiple situations simultaneously and quickly adapt as needed
路 Must be able to actively engage with guests and exhibit our Six Flags mantra
路 Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
路 Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions
EQUAL OPPORTUNITY EMPLOYER - SIX FLAGS IS A DRUG-FREE WORKPLACE
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