Guest Services Managerial Supervisor (CORE) at Six Flags Over Texas in Arlington, TX

Job Duties:

Assists in leading the day-to-day operations of the Guest Services Department; ensuring program goals are achieved
Provides supervision, training, development, and evaluation for seasonal supervisors and teams
Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources.
Ensures teams are proactively guest friendly and that guest first standards are followed and enforced
Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times
Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries
Ensures compliance with safety standards
Ensures all training requirements and testing procedures are adhered to as set forth by Six Flags policies and procedures
Maintains and updates standard operating procedures and training materials
Personally provides friendly, clean, fast, and safe service for guests and teams
Serves as a Guest Services department coordinator as assigned
Performs all other tasks and duties as assigned

Minimum Qualifications:

Supervisory experience – preferably Park Operations related
Excellent administrative skills, including organization, budget control, and time management
Strong communication skills, computer proficiency, and creative thinker
Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner
Excellent motivational, leadership, and team-building skills
Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed
Must be able to report to duty as needed, with limited notice during situations such as inclement weather preparation/recovery
Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions

Guest Services Managerial Supervisor (CORE)