Hotel:
Chateau on the LakeActivities AttendantFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellence
At Atrium Hospitality, we want our associates to have positive experiences; and we strive to bring to life a culture that promotes six simple values that drive us to be better for our associates and our guests.
We are looking for a highly motivated individuals to join our Front Desk team, which includes the Activities Department. The ideal candidate uses their engaging personality to create a memorable first impression for our guests.
If you enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.
This role plays an important part in our culture:
The Position will be tasked with the following duties, responsibilities, and assignments:
1. Provide prompt, courteous, and professional service to customers and colleagues.
2. Establishing a friendly relationship with all guests/children while anticipating their needs.
3. Listening to guest complaints and responding with empathy.
4. Maintaining exceptional levels of cleanliness in all departments’ areas.
5. Keeping all areas of our department well-stocked with appropriate items for our guests’ convenience.
6. Having a basic knowledge of pool maintenance and cleaning.
7. Operational knowledge of fitness center equipment.
8. Mature judgment must be demonstrated while working with children.
9. Must show basic knowledge about other services available within our hotel and be able to communicate those services clearly and effectively.
10. Other duties as assigned.
What do we need from you to be successful in this role?
- High school diploma or equivalent
- Customer service is our top priority, consistently being awarded JD Powers Customer service awards. Being on our team means you have a strong desire to make an impact on other people
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality.
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
- Hotels operate 24 hours a day, 7 days a week. Our teams must be flexible with respect to working days, early mornings, evenings, weekends, and holidays.
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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