Clinical Adoption Analyst Amb - REMOTE

Clinical Adoption Specialist - Remote

Who we are:
At Lifepoint Health, we provide quality healthcare to rural communities. As a valued member of our team, you will be an integral part of a group working together to elevate Lifepoint's healthcare delivery network. Our network includes 60+ community hospitals, 60+ rehabilitation/behavioral health hospitals, and 250 additional sites of care across the United States. As an organization, we are dedicated to serving communities nationwide by providing exceptional care. We believe in the power of our talented teams and strive to create environments where employees find purpose and fulfillment.

What you'll do:

The Clinical Adoption Analyst, Ambulatory Systems educates providers and others in the LifePoint practices on documentation within the computer system, focusing on supporting workflow and meeting quality and regulatory standards using course material and training guidelines developed by others.

Responsibilities: 

• Train providers and clinical staff to use Athena clinical system and communicate and resolve issues for clinicians, vendors and team members when needed.
• Collaborate and work with the Health Informatics & Technology Services (HITS) teams and practice leaders to coordinate training issues and risks associated with projects, using standard tools and processes. 
• Assist and act as first point of contact for clinicians as they use supported ambulatory systems to manage patient care.
• Serve as team lead on large implementations and monitor and resolve all Athena Clinical or related issues.
• Demonstrate proficiency with LifePoint-supported applications and develop a strong understanding of current clinical and business processes, practices, and workflows in order to effectively train users. 
• Participate in training and work with end users and the respective systems vendors.
• Conduct regular day-to-day communication, software review, and exhibit understanding of the systems functionality and operational capabilities.
• Provide Go-Live support for providers and clinical staff during go-live and provide on-going end-user and new employee training.
• Coordinate training logistics and utilize training communication plans to provide an awareness of educational offerings, procure supplies and materials, and manages scheduling and registration for classes. 
• Collaborate with clinical business partners to define role-based workflows within clinical applications. 
• Provide on-site support during high peak time initial go-lives, optimizations and for new functionality.
• Participate in change management regarding fixes and enhancements, to assist staff in adopting new functionality and workflows and participate in coordination and communication of system updates and changes.
• Conduct specialized training such as new employee orientation, mock-up, etc., as required or assigned by management. 
• Collaborate with the project team to populate and establish training environments for training activities.

Why choose us: 

As a team member of the Health Support Center, our goal is to support those that are in our facilities who are interfacing and providing care to our patients and community members. Our focus is to attract, retain, and empower a diverse and determined workforce. Our mission statement is at the heart of who we are and what we do: “Making Communities Healthier.” In this shared mission, we believe that our collective efforts will shape a healthier future for the communities we serve.

Benefits: We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, flexible PTO, generous Employee illness benefit (EIB), medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We believe that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing.

What you'll need:

Education: High School Diploma or GED equivalency.

Experience: Minimum 2 years related help desk experience preferably with ambulatory systems.  Prefer direct experience with EHR support of providers and other end users.