Relationship Associate

What We Offer:  

• Competitive pay 

• Medical, dental, and vision benefits with employer HSA contributions (US) 

• Immediately vested 401K (US) or RRSP (Canada) with company match  

• Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) 

• Employer paid short-term disability and life insurance 

• Employer paid Leap into Service Day to volunteer  

• Tuition Reimbursement for eligible programs 

• Opportunities to expand your skill set and share your knowledge ross a publicly traded, global organization 

• Company culture of internal promotions, diverse career paths, and rapid advancement  

We’re Looking For: 

We are seeking a Relationship Associate with experience in building relationships, managing accounts, and working as part of a team to meet branch goals.You will be part of a small, local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in driving a positive customer experience, managing risk, and identifying growth prospects. The ideal candidate will have two years in customer service/account management, one year in sales or sales support, and a keen eye for attention to detail.  

You Are:  

• Focused on Elevating Relationships: you believe integrity and honesty build long lasting relationships; connecting deeply with your customers, celebrating their wins, and supporting them through their struggles.  

• Powered by Passion: youare obsessed with customer serviceand helpingour customers realize their unlimited potential. You understand our dealer’s success is built upon the commitment and perseverance of your efforts.  

• Vision-Driven: you focus on understanding your customers’ future needs andare dedicated tocontinuous improvement; making it easier for customersto do business while preparing for what’s to come.

• Dedicated: you have an unwavering “people-first” commitment to ensure success and provide support to your customers and team.  

You Will: 

• Manage, service and mitigate risk on customer accounts by utilizing applications such as Salesforce and Tableau.  

• Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.  

• Identify and manage daily customer delinquencies. 

• Identify dealer needs to promote product solutions and campaigns. 

• Spend roughly 90% of your time on managing existing accounts and roughly 10% focused on new business development.  

Must Have’s: 

• Two years customer service/account management experience 

• A valid driver'slicense  

• Willingness to travel locally to support our customer base 

• Attention to detail and ability to prioritize and stay organized 

Nice to Have’s: 

• One year in sales or sales support 

• Previous auto industry experience 

• Experience with Microsoft Suite and Salesforce 

• Experience with titles