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Position Review:
The Ins i de S ale s m ana ger is responsible for providing strategic leadership and direction for the delivery of services and support by the ins i de s ale s representatives to customers, vendors and fellow associates as well as manage, plan, and direct the overall service related issues and concerns related to the builder accounts and customer service.
Essential Job Duties :
- Collaborate with other members of a company's sales management team to establish policies and procedures in dealing with clients and customers. Develops and implements procedures and processes to set highest standard for service excellence and operational efficiency for the department.
- Develops, tracks and reports key performance measurements.
- Responsible for all supervisory functions for the Ins i de S ale s team such as training, perform appraisals, and conduct other duties related to performance, discipline and associate development.
- Provides guidance to Ins i de S ale s staff with important customer related decisions; guide ins i de s ale s rep in achieving the monthly targets.
- Provides solutions to customers relating to material procurement, distribution, application, billing statements, etc.
- Supports collections activities when needed.
- Reviews reports related to the departments performance.
- Ensures that high levels of personalized customer service are delivered during every encounter.
- Performs bid reviews to ins ure that we are priced profitably and competitively.
- Assists location and sales management in marketing products and services when needed.
- Facilitates customer relations between all associated departments and customers.
- Establishes plan to meet with market customers routinely to increase the scope of new business potential and review monthly performance scorecards.
- Provides continued relationship with assigned builder accounts. Responsible for monitoring product and delivery needs.
- Attends necessary training to maintain a current and thorough understanding of local building codes, product applications and other related areas.
- Ensures that all members of the department follow standard operating procedural guidelines.
- Complies with Company's attendance policy by maintaining regular and predictable attendance.
- Performs other duties as assigned by Management.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
- Minimum education required-GED or High School diploma although some college is preferred; equivalent work experience may be considered in lieu of educational prerequisites.
- Minimum experience required-3 to 5 yrs experience in building materials supply specifically within distribution operations and sales support. Demonstrated selling experience or operations experience; 3 years supervisory experience in a customer oriented environment.
- Special skills required-Knowledge of business management operations including purchasing, sales and personnel management. Strong problem solving, critical thinking, and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an ins i de s ale s support environment. Hands on experience in building supply, construction or distribution industry with able to read material take-offs, estimates, blueprints and other such documents. Good math skills needed. Computer competency and good customer relations skills are required . Proficiency in administrative and office leadership duties including an excellent professional communication skill and an ability to motivate a team at times are under challenging times.
- Special knowledge required --Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes.
- Other-Computer literate with Microsoft Office products.
- Physical demands include standing and walking and sitting for extended periods of time, bending or stooping, lifting up to 25 pounds frequently and up to 50 pounds occasionally.
Professional Building Supply, a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
