Lead Generative AI Program Manager

Why USAA?

The Opportunity

We are seeking a dedicated Lead Generative AI Program Manager. We are the core Data Science team for the Enterprise Data Science, Strategy and Analytics organization at USAA. As a member of our dynamic community of innovators, you will tackle a broad and evolving spectrum of business targets to provide outstanding impacts for our membership, leveraging your expertise in technical program management to build, maintain, and strengthen our internal cross-functional customer relationships; help to construct and oversee multi-faceted roadmaps spanning a series of concurrent workstreams; and ensure our product milestones achieve their targeted value through holistic program evaluation and execution delivery. This team is the backbone of the next generation of AI modeling at USAA, and we hope you join us on the frontier!

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is available for this position.

What you'll do:

• Drives implementation of moderately to highly complex work typically requiring confidentiality and enterprise-level visibility to achieve strategic business goals and operational objectives.
• Works closely with cross-functional teams and resources to achieve program and milestones within established timeframes.
• Manages risk by using established risk management practices to address execution challenges associated with quality, schedule and costs, in adherence with risk management framework.
• Accountable for planning, directing and coordinating activities for moderately complex and work efforts to accomplish goals and objectives within a specified timeframe, scope and budget.
• Ensures consistent visibility for teams by monitoring and reporting business objectives, work efforts achievements, and key indicators.
• Communicates with work efforts stakeholders and executive/senior management and provides insight on issues through root cause analyses.
• Facilitates collaboration on creative alternatives to project challenges with subject matter experts.
• Removes obstacles and impediments to ensure business and operational objectives are met.
• Develops, tracks and oversees project budgets that may include necessary capital expenditures, operational expenses, and labor funding requirements. 
• Manages ambiguity and consistently seeks to drive clarity amongst project stakeholders.
• Ensures compliance with company and regulatory policies and procedures.
• Defines the control and the overall delivery of the work efforts to meet the goals, objectives and success criteria.
• Establishes overall cadence for communication with impacted stakeholders, and provides framework for underlying work efforts(s) communication plans.
• Identifies and determines interdependencies of work within a work effort.
• Participates in work effort closure activities to determine benefit / business impact realization to include retrospective management. 
• Proactively manages risk by using work efforts management practices to address execution challenges associated with quality, schedule and cost and supports escalation to resolve.
• Adheres to EPMO processes, procedures, controls, standards, tools and templates (as required).
• Drives adoption and challenges standards. Leads subject matter experts.
• Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 8 years of relevant experience in project or program management, including planning, tracking and delivery.
• Expert knowledge of project management tools and methodologies.
• Experience on project and program management and execution experience delivering complex work efforts working with recognized program and/or project methodologies (i.e. Waterfall and Agile).
• Collaboration skills in a matrixed environment including providing consultative guidance to help solve enterprise level issues.
• Extensive experience leading complex projects with significant number of deliverables including information technology and dependencies across organization; working within defined scope and budgets with aggressive timelines.
• Extensive understanding of risk management policies and procedures.

What sets you apart:

• Direct experience delivering AI/ML, Large Language Models or Generative AI projects with an understanding of the onboarding, governance, model risk, compliance, legal, and privacy required.  
• Experience providing guidance and mentorship to team members on project management processes and ML/AI technologies.
• Experience demonstrating ML/AI capabilities to clients/customers and promoting its services.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550 - $223,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.