Senior Collections Associate

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Job Description

Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together.

About the team:

As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.

As a Collections Senior, you assist the organization through mitigation and recovery of losses through standard collection activities in a metric driven environment that rewards top performers. You might be interested in our position if you have a strong sense of ownership and attention to detail. This position allows for an office/virtual hybrid scheduling model to assist with work life balance and connection to your peers.

Hybrid Workspace Profile: Two Days Onsite, Three Days Remote

**This role is hourly plus a monthly incentive plan!**

What you will be doing:

• Resolve delinquent customer accounts through various means, e.g., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment

• Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis

• Resolve customer issues and complaints concerning billing/settlement

• Submit regular reports on the status of unpaid accounts and any repayment progress

• Support other accounting positions as the need arises

• Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement

• Update customer files to ensure data integrity

• Ensure the processing of payments

• Document all customer payments to the right reports

• Other duties as assigned by the manager

What you bring:

• High school diploma or GED required

• Prior collections experience

• Business-to-business (B2B) experience desired

• Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred

• Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner

• Intermediate computer navigation and operation skills

• Ability to work independently and in a team environment

• Demonstrate effective people skills and sensitivities when dealing with others

What we offer you:

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities

• A variety of career development tools, resources and opportunities

• Time to support charities and give back in your community

• A fantastic range of benefits designed to help support your lifestyle and wellbeing

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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