Switchboard Operator

Position Summary

Sovah Health is looking for the ideal candidate who will perform as telephone operator for the medical center, greeting all who seek information and delivering customer service support to staff, patients, families, visitors. Has other varied duties, including emergency response procedures, dispatching of security personnel, paging and relaying messages to appropriate personnel. 

·         Answers, screens, and routes telephone calls.

·         Calls codes, pages, and overhead announcements as requested.

·         Provides patient information, as appropriate.

·         Provides information to patients regarding telephone usage

·         Provides TDD service when needed.

·         Maintains patient valuables system.

·         Dispatches Security personnel for all internal emergencies, and, as needed, for patients, visitors, associates' assistance.

·         Responds to Emergency Security System, monitors all alarm panels and makes proper notifications when activated.

·         Notifies key personnel for all codes and notifies police department when assistance is needed.

·         Manages badge/door Access Control System.

Who We Are:

People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. SOVAH Health - Danville is a 250 bed hospital with the region's only designated Chest Pain Center & Certified Advanced Primary Stroke Center. We are an academic teaching site for residents, medical students, nurses, nurse practitioners, pharmacists, and physician assistants.

Where We Are:

From our beautiful rolling countryside to our thriving downtown, Danville offers big city amenities with quaint, small town charm. We are home to a thriving arts and entertainment scene, numerous local restaurants and shops, diverse educational institutions, and vast recreational opportunities.

Why Choose Us:

·         Health (Medical, Dental, Vision) and 401K Benefits for full-time employees

·         Competitive Paid Time Off / Extended Illness Bank package for full-time employees

·         Employee Assistance Program – mental, physical, and financial wellness assistance

·         Tuition Reimbursement/Assistance for qualified applicants

·         Professional development, Growth opportunities, and Mentor-based training

·         And much more…

Minimum Qualifications:

Minimum Education

High school diploma or equivalent required

Required Skills

Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.  Requires flexibility in scheduling and ability to work all shift patterns including week-ends and holidays to insure appropriateness and continuity of care for the patients of Sovah Health Danville.

Minimum Work Experience

Previous experience preferred.

EEOC Statement:

SOVAH Health - Danville is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.