Guest Relations Representative- Starting at $15.50 per hour

JOB PURPOSE:                 Respond to guest comments and concerns in a courteous, professional, but expedited manner.

KEY DUTIES AND RESPONSIBILITIES:              

• Listen and help resolve guest issues or questions while remaining calm in a stressful fast-paced environment.
• Making sure safety and guest services is top priority.
• Enforce park policy in a manner conducive to being an advocate for the guest, while still adhering to park rules and regulations.
• Communicate with Marketing and Public Relations regarding special groups, sales, and promotions.
• Fill in the role of an Admissions Attendant or Parking Attendant when and where needed.
• Obtain and accurately report the park count hourly, late counts could result in disciplinary action.
• Notify the Park Duty Manager or Operations Duty Manager of any unusual circumstances.
• Comply with all Darien Lake policies and procedures.

• Perform other duties as assigned. (Team Member Initial_____)

QUALIFICATIONS AND REQUIREMENTS:

• 1 year Admissions experience
• Appreciation for the serious and safety critical nature of the responsibilities inherent in the job. 
• The individual must be able to communicate effectively in the English language, including the ability to read, speak, and understand the English language.
• Proven organization and time management skills.
• Ability to solve practical problems and interpret a variety of written and oral instructions.
• Must be able to operate a computer and read a computer screen, tablets and point of sale terminal.
• Strong motivational, leadership and team building skills.
• Ability to work a flexible schedule, including nights, weekends, holidays and a six-day workweek, as required. (Team Member Initial_____)

OTHER FUNCTIONS: Any and all other duties that is assigned or necessary in order to support the Operations Department and the park as a whole.  While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (Emergencies, changes in workload, rush jobs, staff levels or technical developments) dictate. (Team Member Initial _____)

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to sit and/stand/or walk for long periods of time throughout the day.
• Must be able to work outdoors at various times throughout the season.
• Requires manual and bi-manual dexterity, fine and gross motor skills, eye/hand coordination, near vision, hearing and speech.
• Requires occasional kneeling and bending.
• Requires occasional walking, reaching above shoulder, pushing and pulling.
• Requires occasional lifts and carries up to 60 pounds.
• Requires occasional carries up to 100 pounds with the assistance of a two-wheel hand truck.

Work environment: While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time.  The noise level is generally moderate to high.