Director of Operations

Summary

The Director Operations oversees a regional operation and will lead the management group in executing a high level of customer care with financial responsibility for all accounts.  The Director of Operations directs the activities and will oversee the training and development of a team of 5 in the Ohio market, and will provide a safe and respectful work environment for all.

Key Responsibilities

• Manages facility services managers at customer facilities to ensure that customer expectations and agreed upon KPIs are met.
• Spearheads the development, communication and implementation of effective growth strategies and processes.
• Partner with internal stakeholders to identify business opportunities and solutions.
• Ensures standards for service quality, equipment, and performance are maintained and that cost-effective resources are used to maximize service standards. Ensures fixed assets are preserved. Initiates recommendations on purchases of new equipment and improvements to scope of work.
• Develops, monitors, and reports on operating costs within functional areas. Alerts management of cost and labor over run. Makes recommendations and implements solutions to problems related to same.
• Advises facility service managers on labor issues including safety, security, employee relations, scheduling, training, grievances, etc. Ensures facility services managers and supervises are adhering to company policy and administering practices in fair and equitable manner.
• Manages budget and controls expenses effectively.
• Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with human resources as appropriate.

• Keeps up-to-date on information and technology affecting functional area(s) to increase innovation and ensure compliance.

• Engage customers on a regular basis to ensure their needs and expectations are met.
• Partner and collaborate closely with managers, supervisors and employees on the team.
• Be a champion of safety. Drive safety performance for zero recordables by ensuring managers are performing safety audits, associates are wearing the proper PPE, identifying safety improvements & near misses at the sites, and performing monthly safety trainings.

Skills and Qualifications

• Must have a coaching mindset and be a champion of your team.
• Clearly and effectively formulate directions for others, effectively conveying expectations and what success looks like.
• Build authentic relationships within the organization, with customers, and with the community. Strong employee and client focus.
• Clearly demonstrates exceptional business acumen, critical thinking, sound decision making, and creative problem solving skills
• Demonstrated ability to execute on established strategic vision to drive successful completion of objectives and key results
• Possess personal qualities of integrity, credibility, and commitment to the organizational values
• Exceptional communication, organizational and interpersonal skills, with strong ability to make decisions and collaborate across the business
• Proficient written and verbal English communication
• Ability to work in a fast-paced environment with changing priorities.

• Must have experience managing complex projects and bids.

• Working knowledge of Microsoft Outlook, Excel, Word and PowerPoint

Education and Experience

• 5 – 7 years of facility service, janitorial or similar service-based related experience (required)
• Progressive experience in a mobile leadership role with responsibility for a decentralized workforce and multiple customers (required)
• 4 year degree in Business Administration or related field preferred (preferred)
• Able to travel up to 25% regionally (required)

Business Conduct

• Commits to behave in compliance with the company’s values and Code of Conduct.
• Builds a culture of work safety and lead by example with one’s own safe behavior.
• Ensures one’s own compliance with the company’s published Operating Standards (professional, sales, Management and Execs only).
• Treats co-workers with respect and approaches conflict with positive intent and professionalism.
• Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

Physical Demands

While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

AAP/EEO Statement

Marsden Services  provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.