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Provides leadership and manages teams responsible for developing and implementing protocols that impact the daily operational activities of the specified area of IT. Accountable for the management of multiple sections of work, multiple teams or a major section of work within IT. Identifies, evaluates and resolves business issues. Works to resolve high level, abstract problems across areas within specified area of expertise. Possesses extensive technical breadth. Accountable for the management of multiple sections of work, multiple teams or a major section of work within the Commerce IT operation. Outcomes managed have a moderate impact on the short and mid term goals of the specified area of responsibility. Outcomes managed have a moderate impact on the short and mid term goals of the specified area of responsibility.
Job Responsibilities
- Manages efforts of others in the achievement of the strategic and operational objectives for the specified area of responsibility. Leads the specified area of responsibility to ensure performance standards are conducive to company standards and all goals and objectives are met in a timely and organized fashion.
- Shares information cross functionally to improve workflow processes. Interacts with direct reports and peers in management customers vendors to share information and improve cross departmental processes.
- Manages problems and issues pro actively, including timely resolution and the identification of remediation opportunities. Identifies and resolve systemic issues to prevent them from repeating.
- Oversees the development of technical business approaches and new or enhanced technical tools. Defines and implements consistent key IT key performance indicators in order to enhance the operational focus of the IT department.
- Manages the vendor relationship including determining in scope and out of scope work, working through any interpretation of contract terms and monitoring reviewing SLA adherence. Performs deep dive research on missed SLAs Partners with the vendor to drive continuous improvement resulting in improved service and lower cost.
- Ensures delivery against agreed upon SLAs and overall service delivery of operational activities. Reviews and approves any request prioritizations.
- Understands short and long term goals and objectives and recommend technical solutions and services.
- Maintains organizations effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.
- Responsible for executing on functional and business goals for the group. Anticipates process centric, people centric, and operations centric ideas, issues and opportunities to move the business forward.
- May develop budget for functional area. Manages budget to plan and is responsible for meeting delivering against budgetary goals and objectives.
- Researches and recommends new and emerging technologies and services within set budget that will enhance Companys overall business performance.
- Makes recommendations for specified area of responsibility regarding the operating plans for specified area of responsibility, then, based on prevailing conditions may realign the daily operations of assigned area.
- Influences individuals within and outside the IT department. Prepares and presents reports to all levels of leadership and staff.
- Stays abreast of industry leading best practices and brings them to the attention of the leadership team for innovative application. Develops and leverages partnerships and relationships with internal and external stakeholders to meet business needs.
- Oversees and manages managers, supervisors and individual contributors. Allocates available resources to meet operating objectives. Ensures the ongoing training and development of direct reports. Develops and mentors staff through on boarding, open communication, training and development opportunities and performance management processes builds and maintains employee morale and motivation ensures the team is appropriately staffed with required competencies fosters a diverse and inclusive workplace.
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170-year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".
Basic Qualifications
- Bachelors degree and at least 6 years of Experience in IT, Accounting, Finance, Consulting, Strategy or Analytics OR High School GED and at least 9 years of Experience in IT, Accounting, Finance, Consulting, Strategy or Analytics
- Experience establishing and maintaining relationships with individuals at all levels of the organization, including the executive level.
- Experience with vendor and vendor contract management, including SLA review.
- Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
- Experience leading cross functional teams
- At least 2 years of experience contributing to financial decisions in the workplace.
- At least 3 years of direct leadership, indirect leadership and or cross functional team leadership.
- Willing to travel up to at least 10 percent of the time for business purposes within state and out of state.
Preferred Qualifications
- Bachelors degree in IT, IS, Mathematics
