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Manager, Small Business & Consumer OperationsDorchester, United States of AmericaUSA Job Family Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.USA Job Function Description: Responsible for the day-to-day operations of the company's business units. Aims to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk. Builds the sustainable repeatable capabilities that support delivery of the highest standards of service and execution. Analyzes and reviews data tools, business processes and operational standards to execute service delivery. Evaluates and ensures that operations meet company objectives, business needs, service agreements and relevant requirements. Researches and monitors external landscape to identify developments and translate them into operational implications for the company.Essential Functions/Responsibilty Statements:Drives value for the Company by improving service delivery, enhanced customer experience, managing complexity, assessing risk, managing change, and balancing strategy and execution with the desired level of business performance.Recommends improvements and takes necessary actions to make updates to policies, procedures and technological tools as needed to ensure an effective and competitive operating environment.Ensures the team functions on a daily basis, in a effective and efficient manner.Trains and helps develop staff to written standard based on subject matter expertise.Manages the processing of all incoming work, and oversee subordinate staff members, all in an accurate and timely manner.Runs performance reports related to budget, process performance.Demonstrates situational awareness with a strong sense of urgency by responding immediately to escalated issues and rapidly changing priorities.Operates within established budget. Identifies, minimizes, and escalates risk where appropriate.Investigates and resolves complex cash breaks position breaks and escalates to management as necessary.Provides oversight and assistance in the management of 3rd party vendors and service providers for Consumer Operations.Reviews action of control and exception reports and ensures breaks are researched and resolved per agreed department standards. For unresolved items, provides detailed commentary and explanations for discrepancies including estimated time frames for resolution.0Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education: Bachelor's Degree or equivalent work experience in Finance, Business or equivalent field. (Req) in Work Experience: Previous consumer loan operations management experience., 5-9 years (Req)Financial Services Industry experience highly desirable., 5-9 years (Req)Skills and Abilities: Excellent written and verbal communication skillsStrong computer skills - Internet , Word, ExcelStrong leadership/management skillsSuperior analytical, problem-solving and organizational skillsExceptional critical thinking, problem solving, decision-making, and influencing skillsExcellent organizational skills, attention to detail, personal ownership and drive towards resultsDemonstrated ability to establish and enhance processes to improve business resultsProven ability to leverage technology in business operations0Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occassional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: Employer Rights:This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. English
Primary Location:Â Dorchester, MA, Dorchester
Other Locations:Â Massachusetts-Dorchester
Organization:Â Santander Bank N.A.
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