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The Administration Specialist in our Special Handling Team will be responsible for servicing clients with past due account status issues.
In the Role
- Negotiate with authorized third parties and customers via telephone regarding past due accounts
- Investigating, researching & tracking consumer information - Negotiate payments & settlements on customer accounts
- Qualifying consumers for payment plans by gathering full and complete information
- Maintaining compliance with FDCPA and state regulations
- Monitor delinquent accounts for status updates and follow up with consumers and authorized third parties if needed.
- Using online tools to research information on accounts
- Taking inbound calls from customers and third parties regarding the status of an active or inactive account
- Maintaining account documentation and follow up as necessary
- Provide outstanding customer service to customers, 3rd parties, and OneMain employees
- Prioritizing assigned work to align with business and company needs
Requirements
- High School Diploma or GED
- Collection experience preferred but will train highly motivated individual with sales experience
- Strong phone, communication and negotiation skills
- Ability to work well under pressure and meet goals in a fast-paced environment
- Quick thinker with creative research skills
- Proficiency with Internet and basic MS Office applications
- Ability to maintain confidentiality with sensitive information
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Location: Fort Mill, SC or Evansville, IN
