Case Manager Supervisor

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for a talented Case Manager Supervisor who wants to make an impact in the lives of others.

Purpose & Impact:

This is advanced professional work supervising and directing the work of Child Welfare Case Managers, Licensing/Recruitment staff, and/or support staff. The primary duty of the employee in the position is to spend the majority of the time communicating with, motivating, training and evaluating employees, planning and directing their work; supervising and monitoring their work with families, co-workers, service providers, and community partners; and having the authority to hire, transfer, suspend, layoff, recall, promote, discharge, assign, reward, or discipline Case Managers and other staff or to effectively recommend such actions. 

The supervised staff provide protective supervision, foster care, and adoption services where there is abuse, neglect, abandonment, or status offenses. The services that the Case Managers provide include case supervision, information and referrals, close cooperation and coordination with schools and community agencies, and regular contact with children and their families.

Essential Functions:

• Develops Performance standards and job duty expectations with counselors, reviews standards and plans for continuous improvement.
• Communicates Case Manager’s compliance with these expectations on a regular basis.
• Reviews each case in unit caseload on a quarterly basis. This review must include a one-on-one discussion with the assigned Case Manager, recommendations for case progress and documentation of the review and recommendations in the Florida Safe Families Network (FSFN) data base.
• Monitors and directs the day-to-day work of Case Managers. This monitoring must include the required completion of home visits within required time frames and completion of required reports checklists and other case work in timely manner.
• Provide leadership of the unit in the assignment of cases and reviews and assists with complex cases and the scheduling of work activities on a regular basis.
• Reviews work product such as home studies, court reports, case plans and case documentation with case managers, and provides consultation and direction to them to assure appropriateness, clarity, quality and thoroughness.
• Identifies performance needs of Case Managers and other assigned staff and develops and implements performance improvement plans.
• Provides guidance to Case Managers and other staff by coaching, motivating, training and providing other staff development activities.
• Identifies and promotes outstanding performance.
• Acts as a liaison to other organizations.
• Facilitates and participates in a variety of staffing.
• Reviews and ensures proper documentation of Case Manager’s casework.
• Establishes and maintains a close working relationship with the Program Director.
• Develops training and staff developments plans with each staff person under his/her supervision.
• Conducts review and performance plans with unit staff.
• Provides community education through public presentations.
• May participate in activities such as recruitment, training and facilitation of various meetings.
• Participates in agency CQI activities as required.

Other Functions:

• Performs all other related work as assigned.

Physical Requirements:

Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed.

Education:

Must possess a bachelor's degree in social work or a degree in the human services field. Must have a Child Protection Certificate.

Experience:

Must have experience as a certified child welfare case manager working with troubled children and families. Prior supervisory experience preferred.

Skills:

• Knowledge of theories and practice of child protection, counseling, social work and family assessments. 
• Knowledge of professional ethics related to child protection and counseling.
• Knowledge of physical and behavioral indicators of abuse and neglect.
• Knowledge of effective management skills.
• Knowledge of interviewing techniques.
• Knowledge of court procedures and legal requirements.
• Knowledge of methods of collecting, organizing and analyzing data.
• Knowledge of supervision techniques.
• Skills in direct observation of Case Manager’s abilities in interacting appropriately with families, community resources, service providers and other professionals.
• Ability to develop and implement individual case plans.
• Ability to assess Case Manager’s performance and develop performance improvement plans.
• Ability to analyze the effectiveness of service programs and identify resources or make adjustments needed to meet needs.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to effectively supervise staff members.
• Ability to understand and apply relevant laws, rules, regulations policies, and procedures.
• Ability to conduct through case staffing's and other meetings.

Principal Accountabilities:

• Reports to Assistant Program Director
• Team player with co-workers, administrators and funders
• Accurate, complete, and timely submission of required statistical reports
• Adherence to all licensing and quality assurance standards
• Adherence to agency policies and procedures
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, dental and vision
• Teladoc (24/7 access to doctors)
• Employee Assistance Program (EAP)
• Long-term disability
• Employer paid life insurance (1X salary), AD&D
• Health and dependent care FSA
• 13 paid holidays + 1 floating holiday
• Generous PTO policy
• 403(b) Retirement plan with 3% discretionary employer match
• Tuition reimbursement

Lutheran Family Services embraces diversity, equity and inclusion in all business practices. LSF is proud to be an equal opportunity employer.