Staples is business to business. You’re what binds us together.
HiTouch is full-service company with a network of local distribution centers in the United States. HiTouch provides a wide range of office productivity services in personalized and environmentally responsible ways. After joining the Staples family in 2018, HiTouch has helped us grow alternative distribution channels.
Â
What you’ll be doing:
- Evolves our assortment and supply chain capability to support min of 3,000 SKUs on FBA
- Ensure effective communication happens through all teams involved in the FBA operation including product development, merchandising, purchasing, inbound/outbound operations, and the E-Commerce Marketplaces business team.
- Drive sales growth through research and selection of right products for the assortment.
- Deliver on time shipments of purchase orders, demand forecasts and in stock metrics throughÂ
- Amazon system monitoring and coordination with purchasing and warehouse teams.
- Measure and improve supplier lead times, reduce operational defects, and improve systems to streamline operations between suppliers and our company, as well as suppliers and Amazon where applicable.
- Drive root cause analysis/reporting on operational issues, develop action plans and project manage improvements.
- Develop and implement strategies to grow our Amazon Seller accounts and ensure they run efficiently.
- Create, upload, edit and maintain FBA listings and FBA orders in Seller Central.
- Perform daily, weekly, and monthly checks on all Amazon Seller Central accounts for inventory concerns, policy violation or account health warnings and customer communications.
- Remain up to date with Amazon's best practices, new trends and platform updates.
- Solve issues with the assistance of Amazon Seller Tech Support as needed
- Projects revenue, profit and inventory requirements to accelerate revenue growth
- Monitors performance metrics (Cancel Rate, Defect Rate, Late Shipment Rate, On-Time Delivery,Valid Tracking Rate) and engages as necessary across Staples functional areas to ensure required corrective action so merchants are not suspended.
Â
What you bring to the table:
- Results driven and able to work with cross-functional teams to achieve sales goalsÂ
Â
What’s needed- Basic Qualifications:
- Minimum of 3+ years of eCommerce experience in direct-to-consumer or wholesale businesses
- 3+ years of experience with selling on marketplaces (Amazon, Walmart, etc.) including direct experience on their administrative tools is a mustÂ
Â
What’s needed- Preferred Qualifications:
- Bachelor's Degree in Business, Marketing, or other relevant study
- Experience in managing direct reports, vendor relationships, and cross-functional project
- Deep knowledge of requirements, restrictions, and best practices for successfully selling on Amazon, Walmart, and other marketplacesÂ
- Experience in both seller fulfilled and FBA (fulfilled by Amazon) fulfillment modelsÂ
- Demonstrated understanding of web technologies, browsers, analytics, reporting and content management systems and processesÂ
- Experience with Channel Advisor, CommerceHub or similar product listing softwareÂ
Â
We Offer:
- Inclusive culture with associate-led Business Resource GroupsÂ
- Flexible PTO (22 days) and Holiday ScheduleÂ
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!Â