General Manager

Job Summary:

This senior level management position is responsible for providing the strategic and operational vision for Six Flags Hurricane Harbor Phoenix. 

Ideal candidate is a proven leader who uses their experience to manage resources, develop, and implement an operational plan and ensure that policies and procedures are executed properly, and to Six Flags high standards. Guide decisions to ensure the profitability and sustainability in achieving company goals and objectives.  Have solid business and financial acumen and an understanding of all functional aspects of park operations, outstanding written and verbal communication skills, and a record of accomplishment driving team-driven results.

To be successful in this role, you will balance breadth of experience and knowledge with an ability to collaboratively partner with Park President and peers to drive company operational, financial, and guest service goals.

Job Duties:

·         Directly responsible for ensuring operations are fully aligned with Company’s overall Brand, Team, Guest and Safety core values

·         Accountable for the overall management and direction of park operation, as well as achievement and execution of strategic imperatives, in accordance with company and parks’ mission, objectives and priorities.

·         Establishes operating practices and procedures and ensures compliance to facilitate the team’s achievement of financial, operational, and safety goals.

·         Develops, recommends, and ensures successful implementation of short- and long-term strategic plans, budgets, projections, capital improvements, and annual operating schedules

·         Recommends, implements, and monitors business model changes to factor in challenges and opportunities during operating season.

·         Oversees effective use and development of management and staff while fostering a climate of diversity and inclusion.

·         Ensures company policies are properly and consistently administered and enforced.

·         Ensures Park operates within all federal and local guidelines.

·         Develops and fosters strong community relationships and represents and promotes parks’ interests in various community and business-related arenas.

·         Performs routine and regular assessment of bench strength related to succession planning and talent development and supports the ongoing development needs of direct reports.

·         Monitors and analyzes measurable operational standards such as throughput, speed of service, rides per guest, and downtime followed by guidance for improvements.

·         Monitors guest feedback and sets strategic plan to the Park Management team on product and service issues to be addressed.

·         Responsible for maintaining all Six Flags standards and enforcing all park policies and procedures. Communicates pertinent operating issues to park staff and Park President accurately and on a timely basis. Organizes schedules and prepares participants for Unit 10 Duty Manager functions, including the preparation of the Unit 10 weekly/monthly schedule.

·         Monitors team member voice scores and assists in the development of initiatives to address areas of needed improvement.

·         Tracks performance.  Regularly reviews and analyzes Park seasonal labor performance against targets to identify and implement opportunities to gain ongoing improvements in labor usage.

·         Performs all other duties as assigned.

Preferred Skills & Abilities:

·         Demonstrated business acumen

·         Champion of change

·         A proven record of accomplishment for operational success in the theme park industry

·         Self-sufficient leader able to make decisions independently

·         Ability to drive quality guest and team member experience

·         Strong leadership, teamwork, and organizational awareness

·         Excellent communicator, Team Motivator, and Influencer

·         Strong analytical and project management skills

·         Strategic mindset, agile with ability to make tough decisions

·         Professional, energetic, self-motivated, and able to motivate others, and have a positive attitude

Requirements:

5+ years of leadership experience required, Theme Park, hospitality or equivalent industries preferred. Must have experience in leading teams, building, and executing operating strategies. Must have experience creating annual operating budgets and plans.

: Bachelor’s degree in Business Administration or related degree program or equivalent functional experience is preferred.

Strong proficiency with Microsoft Office Suite.

Key Behaviors and Capabilities:

·         Collaborative

·         Innovative Thinker and Problem Solver

·         Interpersonal and communication skills

·         Leadership

Reports to:

Park President of parent park and SVP/RVP of Park Operations