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US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 14,000 employees located throughout the country. Since our founding in 2009, we have acquired over 60 companies and have expanded to more than 400 locations serving 37 states. US LBM is a dynamic organization that promotes an outstanding culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and encouraging our culture of empowerment.
A Brief Overview
Reporting to the US LBM Identity and Access Manager, this role is responsible for timely and accurate creation, removal and maintaining account permissions and access controls for various IT solutions and business applications. This person will ensure correct authentication and authorization for end-users and services. This person will also manage IT policies and procedures, password resets, facilitating and troubleshooting user access issues, validating, and verifying authorization requests, facilitating approval flows, and provisioning/deprovisioning of user accounts.
What you will do
- Responsible for meeting related service goals and measures to ensure service levels are attained.
- Provide accurate and timely completion of access service requests, following up with approvers/requesters where necessary to meet service level objectives.
- Develop and maintain IAM operational documentation, process, and procedures.
- Working with SOX and Audit teams to ensure any Identity and Access risks are mitigated and more.
- Ensure IT Security policies and procedures are followed.
- Using the ITSM tool SolarWinds Service Desk for managing and tracking requests and incidents.
- Provide timely status as needed to the business and IT associates when working to complete requests.
- Ability to be discrete while handling confidential or personal data.
- Develop and maintain an advanced understanding of USLBM's use of technology.
- Maintain consistent and professional customer service and communication with the business and IT associates.
- Collaborate with colleagues to identify and remediate issues.
- Adopting/Developing work processes, best practices, and implement changes to streamline IAM operations.
Education Qualifications
- Bachelor's Degree or 4+ years of IT experience with an IT service organization.
Experience Qualifications
- Knowledge of Active Directory and Microsoft O365 is required.
- Experience supporting business users in an Identity and Access role a plus.
- Knowledge of Azure/Entra is a plus.
Skills and Abilities
- Following Access Management (IAM) processes for provisioning and de-provisioning
- Attention to detail and inputting accurate information is an absolute must.
- Limit access: Only provide access to authorized personnel who require it for their roles.
- Role-based access: Assign permissions based on job responsibilities.
- Regular reviews: Periodically review and update access rights to ensure they align with current requirements.
- Timely and accurate processing of application requests: New Access Requests, Existing User Access Changes and Removal of Access
- Timely and accurate processing of user terminations for all centrally managed systems. Working with remote IT teams to process terminations in a local environment and follow-up as necessary.
- Daily processing of requests for systems like Active Directory, O365, Business Applications etc.
Competencies
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions
- Accountability - holding self and others accountable to meet commitments.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Decision Quality - Making good and timely decisions that keep the organization moving forward
- Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
- Tech Savvy - Anticipating and adopting innovations in business-building digital and technology applications
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
