Bariatric Coordinator

Job Summary

The Bariatric coordinator's role is to navigate weight loss patients through the continuum of care. Serve as a concierge service to improve better customer outcomes and facilitate optimal transition of care.

The bariatric coordinator provides individualized assistance to patients and their families in overcoming barriers to care, facilitating timely access to care, and providing education and support. The patient's trajectory through perioperative phases and transition will be seamless and coordinated in collaboration with the multidisciplinary team. Provides maintenance of patient tracking system, coordinates appointment scheduling among disciplines, identifies and troubleshoots barriers to follow-up care, and connects patient financial counseling advocates if needed.

COMPANY DESCRIPTION

Frye Regional Medical Center, located in the beautiful foothills of North Carolina is a 355-bed acute care hospital, 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

Essential Functions

• Strong organizational skills
• Ability to ensure adherence to referral management protocols, policies, and procedures
• Ability to build and support positive, effective relationships across the continuum and with the patients and communities we serve.
• Ability to effectively communicate with other medical providers and their offices, patients, and families in order to promote seamless coordination and scheduling
• Communicates consistently with providers ensuring a seamless plan of care as well as follow-up care. Responsibilities
• Patient assessment and identification of patient-specific needs, identifying barriers and having the knowledge base to overcome these barriers, locating resources, coordinating services, providing education on treatment side effects, and developing structured means for patients to report.
• Follow patients through the continuum of care, including inpatient admissions, and collaborate with inpatient care management resources.
• Serves as primary contact and advocate for the patient; builds and maintains the trust of the patient and family, provides emotional support, navigates the healthcare system using knowledge of the intricacies of each system and serves as the patient advocate assuring timely access to care.
• Serves as a point of contact for providers.
• Collaborates with the multidisciplinary team creating open communication with the treating physician, the primary care physician, and their support staff.
• Establish a referral pathway thereby decreasing delays in treatment by working collaboratively with the medical/surgical weight loss team and independent surgeons to maintain a network of physician support of best practices and the delivery of care.
• Must serve as an active member of the North Carolina Bariatric Service Line committee. Work well with team and others to collect data, track outcomes, and support the strategic planning process.
• Maintains accurate and complete documentation and ongoing assessments of the role in decreasing disparities in care.
• Collaborates with the multidisciplinary team to coordinate patient care.
• Educates patients and their caregivers on the disease process, treatment, and resources.
• Coordinates referrals both with Frye and within the region.
• Provides emotional support related to the clinical condition.
• Advocates for patients and caregivers for appropriate utilization of resources.
• Implements and measures quality improvement initiatives.

Benefits - Wide range of benefits options!

• Here at Frye, you choose your own Medical, Dental, and Vision plans from a variety of competitive options that give you the coverage that best fits your needs.
• HSA
• 401(K) retirement plan contributions
• Generous Paid Time Off
• Accident & Critical Illness Insurance
• Prescription Assistance with OptumRx
• Income protection programs for the entire family such as life insurance, Short/Long-term Disability, and Identity Theft.
• Employee Assistance program at no cost to you to provide emotional, legal, financial, and daily life support for your entire household. Services are available 24 hrs. a day, 7 days a week.
• Free travel and entertainment discount program to ensure you enjoy your time away from work.

Why join our team?

Frye Regional Medical Center employs more than 1500 professional and clinical staff. Our medical center is a 355-bed acute care facility which offers a broad array of inpatient and outpatient care. Frye Regional Medical Center is dedicated to providing patients with a full range of services to meet the healthcare needs of our community. We believe our employees are our most valuable assets in accomplishing this goal and we have made great strides to ensure employee satisfaction. If you are passionate about changing lives, we are looking for you!

 Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Certifications: Basic Life Support (BLS)

Minimum Education: High School Diploma

Qualifications: Minimum of 3 years of patient relations in healthcare