Assistant Nurse Manager Ortho/Concierge Full Time Nights

POSITION SUMMARY

The Assistant Nurse Manager works on the concierge unit and possesses a positive attitude, collaborative management style and is focused on delivering exceptional customer service. This individual is a problem solver who can take both direction and initiative and exceeds expectations of the patient. Must be organized and possess an acute attention to detail. This passionate, well-dressed, well-spoken individual is a customer service ambassador and the face of our program for the GSMC Concierge population. This individual is an excellent communicator and able to remain calm and composed, especially in emergency situations, while providing the highest level of service. Strong attention to detail is required with the ability to multitask and manage time efficiently. Must oversee and coordinate the entire patient experience from admission to discharge, with potential for engagement prior to point of entry by coordinating room/department reservations and post discharge with follow up phone calls. This individual facilitates and assists patients through the healthcare continuum by being a resource for all aspects of the patient experience. This also includes expert knowledge of community resources in the form of support, transportation and dining options, as well as other concierge services. Engages patients in goal setting and action plan creation to assist patients in achieving optimal health and desired post-hospitalization outcomes through a customized plan of care. Provides education and counseling to patients and their families related to healthy lifestyles, preventive services, disease processes and self-management strategies in effort to manage chronic conditions. The responsibility of this individual will also include anticipating and exceeding patient expectations by responding to patients’ needs and requests while hospitalized. Provides input and guidance into marketing and strategic management of the program.

QUALIFICATIONS

REQUIREMENTS

Minimum Education / Licensure / Certifications

Education

• Licensed Registered Nurse, State of Florida
• BSN preferred
• BLS/CPR certification (American Heart or equivalent)

Minimum Experience

• Five years RN experience.
• Must be proficient in computers and comfortable with new technology. Must be able to create presentations and provide PG scores and feedback.
• Must have superior interpersonal skills and ability to multi-task in this fast-paced customer service environment.
• Proficiency in communication, engagement and presentation are necessary. Must have clear and effective writing and speaking skills, with an ability to connect with patients and families.

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Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce. If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date. If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.