Technical Support Engineer I

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Job Description

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the team:

You will be part of the platform team, who’s working within Hosting and Managed Services.

What you will be doing:

You will work within a Global Team to ensure production environments, availability, and compliance across all Environments, define monitors and alerts across platforms, and ensure regular tuning and review.

Additionally, you will manage application releases into all Production Environments according to the Change Management process.

Your main tasks will be maintaining and improving the Information Security, providing day to day technical support for the infrastructure hosting Capital Markets applications. This is to ensure proper operation on technology applications and equipment for the Capital Markets and our large financial institution clients.

You will be exposed to a Broad cross-section of the financial industry and will gain in depth knowledge of Exchange Technologies and Markets

Added to that, you will:

• Provide technical support for issues related to clients hosted environments for FIS Cleared Derivatives products, ClearVision, Ubix and Apex collateral

• Deploy product upgrades/patches on the clients Production environment

• Perform root cause analysis for production issues

• Coordinate between different teams during a production incident / Client On-Boarding

• Design procedures for implementation, system troubleshooting and maintenance

• Develop scripts to automate repetitive tasks, issues resolution scripting

• Require weekend availability for frequent changes on the system

What you bring:

• Experience with Linux / Docker /Kafka

• Experienced 3rd party tools Management

• Knowledge of modern CI/CD tools

• Knowledge of CRM (SNOW/Jira

• Worked on/with System and Application Monitoring tool like Geneos

• Automation skills (preferred but not mandatory)

• Citrix (preferred but not mandatory)

• Network troubleshooting

• MQ (preferred but not mandatory)

 What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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