Sales Coordinator

Hotel: 

Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence

Pay Rate $18.38

Join us at the Embassy Suites by Hilton - Lincoln, located downtown a few short blocks from Memorial Stadium - the home of the Nebraska Cornhuskers, and the bustling nightlife in the Historic Haymarket District.

Our property offers FREE associate meals and travel perks including Hilton Hotels Worldwide & Atrium Traveler Discounts. Public transportation is just around the corner, making for a stress-free commuting experience. We offer a comprehensive total compensation package that includes employer paid life insurance, competitive wages, a variety of health insurance options, dental, vision, short- and long-term disability, accident and critical illness insurance, health savings account, flexible spending account, time off accruals, and a 401k retirement plan with an employer match. 

Come join us today and be a part of making a difference for each external guest and internal guest alike! Go Big Red!

Primary Purpose:
The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support tasks that enable the property sales and event managers to focus on revenue generating activities.   

Work Performed:

The Sales Coordinator is tasked with the following duties, responsibilities, and assignments:

• In support of the property sales team, the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries), intake and process incoming lead information,  handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
• Interact with group, catering, and business travel customers in person, via email, and over the phone to qualify and assist existing and future customers, including but not limited to making reservations at the customer’s request.
• Maintain communication with group customers regarding the status of their group room block.  This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
• Assist property managers with sales duties as needed including, but not limited to, initial billing inquiries, commission payments, no-show status, sales system research, brand reward point administration, and scheduling appointments.
• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
• Send all local Convention and Visitors Bureau (CVB) requests for proposals (RFPs) received by the hotel to the Hotel’s assigned Lead Analyst for distribution per our internal protocols.
• Assist Catering & Events Manager (CEM) with reservation requests and building group master accounts in the brand system, as needed.
• Upload and maintain the group files within the sales system for all group bookings at the property level. This includes ensuring signed agreements are uploaded when all bookings are turned to definite bookings.
• Maintain inventory and create printed and electronic collateral to include coupons, flyers, and branded sales and marketing pieces.
• Unless the hotel is supported by a third-party social media company, such as The Media Group (TMG), maintain all social media accounts for the hotel with a minimum of four (4) postings per month to all channels. This includes responding to all comments and reviews on social. Complete brand required Sprinklr training for social media.
• Participate in Sales Department meetings.
• Provide additional administrative assistance as directed.
• Any and all other work as required to complete the primary purpose of the position.

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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohíbe la discriminación y el acoso de cualquier tipo sin distinción de raza, color, religión, edad, sexo, origen nacional, estado de discapacidad, genética, estado de veterano protegido, orientación sexual, género de identidad o expresión, o cualquier otra característica protegida por las leyes federales, estatales o locales. Esta política se aplica a todos los términos y condiciones de empleo, incluido el reclutamiento, la contratación, la colocación, la promoción, la terminación, el despido, el retiro, la transferencia, las licencias, la compensación y la capacitación.

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