Associate Marketing Manager, Loyalty & Rewards Program (Hybrid)

Staples is business to business. You’re what binds us together.

Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.

Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers – and our people – thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.

From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.

What you’ll be doing:

• Gift Cards
  • Assist with management of ~$5MM premium gift card margin line.
  • Forecast gift cards based on past performance and other insights.
  • Submit purchase order requests and invoices in Coupa.
  • Address any questions/concerns regarding purchase order.
  • Ensure approvals are met in time to hit promo dates.
  • Determine when wire transfer has been received by vendor.
  • Place gift card orders on vendor ordering platform.
  • Upload gift card URL files into Quill system.
  • Notify team when available.
  • Run gift card promotion results and provide insights on performance and recommendations for future promotions.
  • Update trackers with gift information (PO#s, # of cards bought/loaded, etc.).
  • Serve as SME of each gift card brand’s guidelines for usage in marketing including disclaimer language, image usage, creative approvals and maintains a file of all guidelines for internal partners to reference.
• Premiums
  • Conduct market research for new gifting ideas and monitor the retail environment to identify trends.
  • Attend trade shows.
  • Create and execute surveys.
  • Monitor gift perception amongst customers.
  • Maintain Gift Database.
  • Identify process improvements for the database process and to streamline new item build.
  • Process set ups in a timely fashion and communicates any special needs (ex. Rush set ups).
  • Responsible for building all premium items in the Gift database and tracking all stages of the building cycle until POs have been issued.
  • Monitor gift usage and performance to identify issues to make sure future promotions are not impacted.
  • Work with vendors to ensure all details needed are received and any vendor issues/concerns addressed.
  • Provide monthly promotion results reporting to vendors for their items.

What you bring to the table:

• Highly driven, competitive, and results-oriented.
• Ability to navigate an environment that requires adaptability to change.
• You believe the best process is derived through constant improvement and sharing best practices.
• Strong interpersonal skills.
• Detail oriented with strong administrative follow-up and follow-through.
• Strong analytical, negotiating, and problem-solving skills.
• Strong organizational, oral and written communication skills.
• Proficient in Microsoft Office (Excel, Outlook, Teams, PowerPoint, Word).

What’s needed- Basic Qualifications:

• Bachelor’s Degree Marketing, Merchandising or related Business field or equivalent work experience
• 3+ years of relevant work experience

What’s needed- Preferred Qualifications:

• Familiar with Microsoft Access
• Administrative/financial experience
• Analytics and Reporting 

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!