Clinic Office Clerk, Infusion Services at UP Health System - Marquette in Marquette, MI

UP Health System - Marquette

Clinic Office Clerk, Infusion Services, FTE Shift 1.0DV

Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!

Where We Are:
In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.

Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off / Extended Illness Bank package for full-time employees
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Opportunities for education and training through partnership with Duke LifePoint Healthcare
And much more…

Position Summary:

Provide administrative support, performs clerical and customer service functions, as well as non-technical duties in the hospital.

Reports to: Supervisor/ Manager

FLSA: Non-exempt

EEO: □ 01 Officials and Managers □ 02 Professionals □ 03 Technicians □ 04 Sales Workers X 05 Administrative Support Workers □ 06 Craft Workers □ 07 Operatives □ 08 Laborers and Helpers □ 09 Service Workers

ESSENTIAL FUNCTIONS:

Prepares statistical reports and performs clerical functions such as preparing and sending outgoing mail, distributing incoming mail, maintaining filing systems, entering data and maintaining databases, typing documents and correspondence, photocopying, scanning, and faxing.

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Greets visitors and communicates with patients and providers. Checks patient's in and out, obtaining necessary/ required documentation. Schedules basic patient appointments.

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Verifies and enters demographic information into EMR/ Practice Management System. Completes medical record release requests.

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Places, answers, and directs phone calls and distributes messages.

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Controls basic accounting functions such as checking invoices, making deposits, and managing petty cash. Collects patient co-pay, co-insurance, and prior balances. Maintains daily batches and performs end-of-day functions and balancing.

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Handles information requests, including reviewing files and records, answering inquiries, and responding to incoming work requests.

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Prepares patient records for all patient appointments to include outreach locations.

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Assists nursing staff with prior-authorizations and pre-certifications for patient procedures or testing.

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Navigates patient referral requests to include use of triage protocols

Minimum Qualifications:

Minimum Education
High school diploma or equivalent
Associate’s degree (Preferred)
*Years of relevant experience may be substituted for required education.

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Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

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Minimum Work Experience
6 months medical record experience (Preferred)
3 years physician practice experience (Preferred)

EEOC Statement:
UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

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