Central Title Supervisor

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.

We’re Looking For:

We are seeking a dedicated and experienced Central Title Supervisor with a strong background in customer service and administrative management. In this role, you will lead the AFC Central Processing team, ensuring smooth day-to-day operations and providing exemplary financial services to both internal and external stakeholders. You will oversee the maintenance of established accounts, guaranteeing accuracy and responsiveness in all financial transactions.

You Are:

• Relationship-Focused Leader: You will cultivate strong relationships with our auction partners and field personnel to ensure seamless transactions and exceptional customer experiences.

• Driven by Excellence:You have a passion for achieving optimal outcomes in every situation, utilizing your skills to resolve issues effectively and efficiently.

• Visionary Problem Solver: You possess the foresight to anticipate challenges and implement proactive solutions that benefit our customers and team.

• Committed Team Player:You are dedicated to fostering a "people-first" environment, prioritizing support for both customers and colleagues alike.

You Will:

• Supervise and support a team of Central Title Specialists, providing guidance and training as needed.

• Oversee data entry, loan processing, payment processing, and customer support activities to ensure accuracy and efficiency.

• Maintain a high standard of service delivery, addressing inquiries and resolving issues promptly and courteously.

• Manage document routing and bank reconciliation processes to uphold financial integrity.

• Act as a catalyst for innovation and improvement within the department, continuously seeking opportunities to enhance processes and systems.

Who You Will Work With:

As the Central Processing Supervisor, you will report directly to the Central Processing Manager and collaborate closely with field branch associates, relationship managers, and other corporate departments. Your leadership will be instrumental in maintaining effective communication and workflow between various stakeholders.

Must-Haves:

• 5+ years experience in Titles processing or titles suport

• Experience or aptitude to grow into supervisory or managerial roles, preferably within a financial or administrative setting.

• Exceptional organizational skills and attention to detail, with the ability to oversee multiple tasks simultaneously.

• Strong communication skills, both verbal and written, coupled with proficiency in standard office software and financial systems.

• Demonstrated ability to resolve complex issues and adapt to changing priorities.

Nice-to-Haves:

• Post-secondary education or relevant certifications in finance, business administration, or a related field.

• Familiarity with automotive or finance industry practices, concepts, and procedures.

• Proficiency in Google Office tools and other relevant software applications.

What We Offer: 

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match 

• Paid Vacation, Personal, and Sick Time

• Paid maternity and paternity leave (US)

• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement 

Sound like a match? Apply Now - We can't wait to hear from you!