Millwork Customer Service Associate

Job Description

Time Type:

Role Details:

•    Answers the phone, providing assistance to all millwork customers, including McCoy retail locations and commercial contractors.
•    Provides product information co-workers about product usage, availability, and application.
•    Uses and applies product knowledge, including product applicability, to assist customers in selecting the correct product for their building needs.
•    Creates new customer accounts in MAC21 computer database. Utilizes MAC21 for pricing and estimating purposes.
•    Develops and maintains relationships with product vendors. Utilizes vendors to acquire pricing quotes for stock and special order product.
•    Investigates customer problems or issues with deliveries, product quality, or service. Ensures that such problems or issues are resolved immediately.
•    Recommends additions or deletions of merchandise to be sold in facility based on customer requests and special order sales.
•    Monitors and reviews product movement & compares product movement with merchandise on-hand to assist Millwork Inventory Buyer with maintaining an efficient product ordering system.
•    Reports product quantity discrepancies to Millwork Inventory Coordinator and/or Customer Service Supervisor.
•    Supports all company promotional activities with appropriate training, staffing, merchandising, or selling assistance.
•    Create and return special order quotes to McCoy store customers in designated time frame as required by management.
•    Attends all millwork meetings and training sessions as required by management.
•    Follows Standard Operating Procedures of McCoy Corporation while carrying out responsibilities of the position