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Facilitates patient transitions through the health care system by providing information and promoting linkage between patient and healthcare providers. Functions as navigator, patient educator, advocate, and patient empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication between the patient and the healthcare team. Serves as the liaison between the patient and the healthcare delivery team. Also provides administrative and customer service support.
Compensation:
$25.46 - $31.86 Hourly
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
Interdisciplinary network of colleagues through the VNS Health Social Services Community of Professionals
What You Will Do
Currently working remote five days per week as a result of COVID-19. Will eventually work four dayss remote, one day in our Manhattan office.
Facilitates patient transitions through the health care system by providing information and promoting linkage between patient and healthcare providers.
Functions as navigator, patient educator, advocate, and patient empowerment facilitator. Provides information and guidance to the patient and/or caregiver resulting in effective care transitions, improved self-management skills and knowledge, and enhanced communication between the patient and the healthcare team.
Serves as the liaison between the patient and the healthcare delivery team.
Also provides administrative and customer service support.
Works under moderate supervision.
Qualifications
Licenses and Certifications:
Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs.
Education:
Associate's Degree in Human Services or a related field or the equivalent work experience requiredBachelor's Degree in a human services or related field preferred
Work Experience:
Minimum of two years of customer service experience in the medical field (i.e. hospital, long term care, home care, medical office) requiredExperience entering data, navigating and retrieving information through computer systems requiredProficient computer skills in Microsoft office preferredAbility to adapt to change and work in a team based environment requiredStrong follow up skills required, as well as the ability to manage multiple priorities requiredDemonstrated ability to educate clients, conduct phone interviews/coaching, and coordinate services for multiple chronically ill patients requiredBilingual skills may be required, as determined by operational needs.Must be organized and detail oriented.
