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US LBM provides a wide range of build in g materials to construction professionals, comb in in g the advantages of our national scale with the excellent service levels, expertise , entrepreneurial culture and customer relationships of our local brands.
As a people-first company, passionate about cont in uous improvement, US LBM is proud to provide our associates access to the resources, tra in in g and developmental opportunities to empower them to succeed today, while grow in g professionally and prepar in g for the challenges of tomorrow.
Position Overview
The Cou n t e r Sales Representative is responsible for assist in g customers and contractors with the sales process by tak in g orders over the cou n t e r , answer in g questions, and receiv in g payment for customer orders. This position typically works in a retail environment.
Essential Job Duties
- Greet and in teract in a positive manner with customers. Assists with questions regard in g merchandise, location of merchandise in store, pric in g, and promotions.
- Process customer sales through use of cas h register. Receive payment by cas h , check, credit cards, vouchers, or automatic debits and processes accord in g to company standard procedures.
- Provide in itial response to customer in quiries regard in g product selection, placement of orders, requests for prices and quotations, compla in ts and schedul in g of deliveries and in s t a l l a t i o n s, and provid in g customer follow-ups.
- Facilitate product selection of scheduled and walk- in showroom customers, us in g proper forms to assure consistent records of selections.
- Purchase special products and obta in in formation on pric in g specifications, uses, and availability.
- Attend assigned tra in in g and meet in gs as required to in crease knowledge of entire product offer in g.
- Create accurate and complete in voices, work orders, and sales tickets. Code and in put customer orders, pric in g in formation, and additional data in to the computer system.
- Issue refunds or credits to customers with manager approval when necessary.
- Bag, box, or wrap merchandise; prepare packages as necessary.
• Correctly ma in ta in all cas h levels at the registers, compute and record totals of transactions. - Responsible for appearance of the showroom, the physical in tegrity and pride of the showroom. Ma in ta in store environment in clud in g doors, floors, w in dows, ceil in gs, restrooms, and workstations. Clean and dust products, displays, and face of the products.
- Ma in ta in stock levels on the sales floor and in the stockroom.
- Assist with physical in ventory.
- Other duties as assigned by location management.
Knowledge, Skills & Abilities
- M in imum education required - High School Diploma or GED equivalent.
- M in imal experience required - build in g material knowledge and sales experience a plus.
- Special skills required - Commitment to provid in g excellent customer service, strong oral and written communication skills. Ma in tenance of professional demeanor. Must be detail-oriented and highly observant. Must be able to multi-task. Must possess good mathematic skills. Able to use a calculator and computers.
- Knowledge of build in g materials, applications, related equipment, and/or construction in dustry.
- Good in terpersonal and customer relations skills, vendor knowledge, ability to read, write, and perform basic mathematical calculations, and excellent oral and written communication skills.
- Ability to read and understand bluepr in ts.
- Should be familiar with computer, pr in ter, telephone, copy mach in e, fax mach in e, eng in eer's scale/ruler, mechanical tools, in ventory, and in ventory control.
- Must be able to drive and walk throughout yar d s, plants, and offices, computer literate with Microsoft Office products and Trend system.
- Ability to work Saturday and even in g schedules as required .
- Physical demands in clude stand in g regularly, walk , use hands and arms to f in ger, handle, feel, carry, or reach. Oc cas ionally required to sit; climb or balance or stoop; kneel, crouch, or crawl. Regularly lift in g up to 25 lbs., frequently lift in g up to 50 lbs., and oc cas ionally lift in g up to 100 lbs.
Universal Supply Co., a Division of US LBM Holdings, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.
