Senior Network Engineer, Sr Associate

The Senior Network Engineer - Sr. Associate position is responsible for building, operating, and maintaining the Santander WAN/LAN network while working closely with peer team members and end users in offices, campuses, and data centers.  Primary duties include general network operations, implementation of new solutions, performance troubleshooting and technical leadership of incident calls to resolve network problems. 

The Senior Network Engineer reviews and interprets monitoring and reporting tools that measure network performance, manages business SLAs, and furnishes monthly KPI/KRI metrics. S/he amends existing metrics, develops, and implements new metrics and reporting as technologies and services evolve.  S/he reviews and approves technical and project status reports, develops mitigation or remediation plans, and suggests improvements.  S/he ensures that efficient, cost-effective technology solutions are developed and deployed to align with enterprise architectures and best practices.

Responsibilities:

• Manages daily infrastructure operations tasks to ensure the highest availability of the network.
• Drives improvement of architecture and process to ensure efficient and secure IT environment.
• Excels in leadership of Incident, Problem and Escalation management.
• Ensures that business and IT teams are aligned in all support expectations and SLAs.
• Coordinates changes to the network environment with other IT departments and change management teams according to established company practices.
• Performs fault isolation and resolution methodically and thoroughly to final disposition.
• Executes network device life-cycle management functions as a key responsibility.
• Rotates in a 24x7 on-call support with other team members.

Key Technical Qualifications:

• Experience designing and operating networks incorporating BGP, EIGRP, OSPF, MPLS, DMVPN, SDWAN, VRFs, route redistribution/filtering and traffic engineering.
• Experience installing, configuring, and maintaining Cisco Catalyst and Nexus switches, switch stacking technologies, spanning tree (R-PVST / PVST protocols), MLAG, MEC, vPC, peer links.
• Experience with network management applications and related protocols such as SNMPv3, NetFlow, SolarWinds, Wireshark, NetScout, Cisco Prime and DNA-C.
• Experience with Cisco wireless networking technologies including wireless LAN controllers, access points and the 802.11 protocol suite.
• Understanding of, and experience with Information Security concepts for core network infrastructure and data transport including IPsec, MACSec, GRE Tunnels, Access Control Lists, 802.1x MAB (MAC Authentication Bypass) NAC, Cisco ISE, TACACS+ and RADIUS.
• Holds valid, current Cisco certifications - CCNP, CCDA and CCDP are desirable.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education: bachelor’s degree or equivalent work experience

Work Experience: 9+ years relevant experience in enterprise network administration and large-scale infrastructure operations.

Skills and Abilities:

• Ability to effectively and confidently communicate complex concepts, in speaking and writing, to team members and technical or non-technical stakeholders.
• Ability to create diagrams, policies, procedures, presentations, and general documentation.
• Highly self-motivated and self-directed, with emphasis on initiative-taking.
• Superior problem solving, critical thinking and general analytical skills.
• Superior attention to detail, quality, and follow-through; commitment to continuous improvement and elimination of performance variability
• A passion to work well with all teams and team members.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Dallas, TX, Dallas

Other Locations: Texas-Dallas

Organization: Santander Consumer USA Inc.