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Why USAA?
Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
The Opportunity
As a dedicated Business Risk and Controls Advisor, you will monitor adherence to account closures, account reimbursements, account charge offs, charge off reconciliations, and bank fraud recoveries. The controls monitor for SLO adherence and accuracy of worked performed by members of the Non Card Fraud Recovery Specialists. The control performance will be related to Non Card Fraud Recovery processes. Ideally, you will have control experience within the fraud space.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.
Relocation assistance is not available for this position OR This position can work remotely in the continental U.S. with occasional business travel.
What you'll do:
Lead routine deliverables in support of risk and/or regulatory compliance related initiatives: oversight of procedures/process, accurate regulatory reporting and filing, document governance, risk control self-assessments, procedure governance, control design, new product controls, CoSA Third Party Governance, or quality governance.
Perform ongoing supervision of established business controls and applies maturing knowledge to perform root cause analyses, testing coordination and seeks guidance from team members to evaluate the effectiveness of established business controls.
Perform risk data analysis, report preparation and trend analysis, applying business intelligence tools.
Learn to translate control deficiencies into action plans. Provide to the enhancement of governance practices in alignment with risk and compliance frameworks.
Partner with business owners to assist them in the identification of control failures and assesses the impact.
Participate in the remediation of control deficiencies through action plan coordination and support.
Counsel senior management on the status of their control environment related to risk identification and control weaknesses, as appropriate.
Follow documented processes to raise issues and findings to appropriate partners.
Acquire and apply a developing knowledge of changes to the regulatory environment to ensure proper compliance with processes and requirements are followed.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with policies and procedures.
What you have:
Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
Minimum 2 years' experience supporting risk-related, compliance-related or business control design activities; OR 2 years of experience in a relevant quantitative field; OR Advanced degree or designation in a risk management or quantitative field.
What sets you apart:
Experience working with Bank Fraud Related controls.
2+ years of fraud specific related experience.
2+ years of deposit product(s) related experience i.e. checking, savings etc.
Good understanding of bank regulations, primarily around Reg E.
US military experience through military service or a military spouse/domestic partner.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $61,110.00 - $116,800.00.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
