Business Continuation Advisor Senior

Why USAA?

The Opportunity

As a dedicated Business Continuation Advisor Senior, you will play a critical role in supporting our robust business continuity and disaster recovery enterprise program. Our program is seeking a resiliency professional who can drive and influence continuity, resiliency, and strategy. We are seeking someone who is ready to roll up their sleeves and make a significant impact on our program's growth.

Guides and facilitates the identification, analysis, development, implementation, management and oversight of business, technology, third party recovery plans and crisis management strategies. Identifies, process improvement, industry best practices and existing and emerging business disruption risks and ensuring adequate risk mitigation strategies and contingency plans are designed and in place to protect our employees, our resources and critical third party. Facilitates training, exercises and tests and provides guidance and oversight to ensure adherence to USAA’s business continuity policy, standard and procedures.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ. Relocation assistance is not available for this position.

What you'll do:

• Applies industry knowledge of the financial services industry and business continuity and resiliency requirements, policies, laws, and regulations to daily work.
• Coordinates, gathers and analyzes data trends and responds accordingly to multiple lines of business and/or Enterprise specific business continuity and resiliency trends, requirements and requests.
• Performs research, analysis and reporting to identify, resolve, and explain complex cross-CoSA business continuity and resiliency issues, gaps and incidents. Gathers information to support business analysis, resolve issues, gaps and incidents, and identify points of escalation.
• Advises the business on how to strengthen and manage their business continuity and resiliency program to ensure alignment and integration with the Enterprise Business Continuation Program, Legal and Risk and Compliance.
• Plans, executes and oversees business continuity, resiliency and recovery exercises for multiple lines of business and/or the entire Enterprise covering life safety, business interruptions, critical suppliers and disaster recovery scenarios.
• Identifies operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders recommends solutions to improve operational processes and applications to close gaps and mitigate risk.
• Ensures all internally developed, and commercially available business applications meet or exceed business continuation standards and include adequate and measurable controls.
• Performs critical business operations or systems applications, processes, procedures, and incident remediation action plans to ensure appropriate escalations in support of business disruptions or other business continuity related matters.
• Assists the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment.
• Reviews business documents and forms to ensure compliance with enterprise business continuity policy and regulatory and legal requirements. Guides the business, Compliance, Risk Management, Audit Services, and Legal on strategic and tactical responses to internal and external audit questions and analysis.
• Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program.
• Prepares executive level communications and after-action reports for senior management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions.
• Advanced knowledge of business continuity and resiliency industry best practices and tools; IT infrastructure, data, processing and application recovery attributes.
• Advanced knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices.
• Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.
• Strong communication skills with the ability to collaborate and execute among cross-functional teams, including all levels of the organization and with external civic, crisis, and emergency management agencies.
• Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment.

What sets you apart:

• 8-10 years of practical Resiliency experience within an Insurance or Banking Industry
• Hands-on experience of implementing Business Impact analysis and defining critical businesses services
• SME in developing and evaluating efficacy of people, application, data and third party recovery strategies
• Experience with supplier life cycle management including due diligence, planning and testing of resiliency exercises of critical third parties
• Working knowledge of evolving regulatory requirements and Industry frameworks

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $99,160-$189,530.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.