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Why USAA?
Let’s do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty, and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!
As a dedicated Director Fraud Investigations, you will Lead employees in the Fraud Investigations department. Develops, implements, and administers fraud investigative processes and procedures to protect USAA, its employees, and members in matters related to external and internal fraud. Builds strategy and provides direction to support the fraud department mission.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Phoenix, AZ, Tampa, FL, Plano, TX or Charlotte, NC. Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with occasional business travel.
The Opportunity
What you'll do:
Identifies and runs existing and emerging risks that stem from business activities and the job role.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
Follows written risk and compliance policies, standards, and procedures for business activities.
Develops department strategy and provides direction to support the fraud department mission and goals to include the investigative process, assignment of investigations, recovery/restitution, investigative analytics, and regulatory reporting.
Ensures independent and impartial investigations are conducted and confidentiality maintained.
Briefs law enforcement, executive leadership, department, and corporate staff on the status of investigations, and regulatory requirements.
Coordinates the use of investigative resources to achieve unit and company objectives.
Maintains experienced knowledge of specific fraud investigation requirements imposed by government agencies.
Interacts with all levels within the company and acts as the subject matter expert on investigative techniques, and regulatory requirements.
Maintains a strong knowledge on the technical aspects of various investigative techniques and how they may impact the organization.
Consults with other members of the security and investigative functions, business units and field personnel.
Acts as liaison with state, local and Federal law enforcement, state insurance fraud bureaus, and industry organizations regarding investigative analytics, regulatory requirements, fraud, and other investigative matters.
Perform required Enterprise Access Reviews to add, remove, and validate workforce access/entitlements.
Serves as the business subject matter expert (information Steward) to identify and classify critical information assets and lead the business and technical metadata.
Builds and supervises a team of employees in Fraud Investigations through ongoing execution of recruiting, development, retention, coaching and support, performance management, and managerial activities.
What you have:
Bachelor’s Degree OR 4 years of related financial services or federal, state, local, or military law enforcement investigations experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
8 years of experience with financial crimes in a corporate environment or a major law enforcement, intelligence, public service, or private sector security organization.
3 years of direct team lead or management experience required.
Demonstrated experience in the financial crime’s investigations process.
Expert knowledge in the Bank Secrecy Act, USA Patriot Act, and other applicable laws and regulations.
Expert knowledge of Microsoft Office.
What sets you apart:
BSA/AML Experience
SAR filing Experience
US military experience through military service or a military spouse/domestic partner
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
What we offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $120,550-$230,400.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
