Business Applications Analyst - Mid Level (Disputes Production Support)

Why USAA?

The Opportunity

As a dedicated Business Applications Analyst – Mid level, you will work with USAA Business Partners, Agile Teams, and IT Teams. Participates in gathering and analyzing business identified issues and work to find solutions.

Provides proficient analytical, business, and technical knowledge related to specific business functions, processes, and applications/IT platforms. Works independently to create, implement and maintain application solutions to meet the needs of a business or organization. Proposes changes to business processes to better align to business need.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in our San Antonio, TX office location. Relocation assistance is not available for this position.

What you'll do:

• Evaluates business needs and reviews system requirements for accuracy; translates data between business users and technical developers. 
• Collaborates with internal stakeholders to understand business needs and opportunities specifically related to application/IT platform solutions.
• Provides intermediate to complex analysis, supporting the planning and implementation of systems and upgrades, and process changes.
• Participates in analyzing and documenting business requirements for application/IT platform and data systems, including testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
• Reviews new or upgraded application functionality with business partners (including training) to help them prepare appropriate training and procedures updates for their teams. 
• Performs and may coordinate business and application/IT platform support; analyzes discrepancies and system failures.
• Facilitates and performs resolution activities to minimize business impact and avoid future exposure; informs team leadership and business partners of business implications associated with those events and develops recommendations to mitigate future impact.
• Maintains proficient understanding of business processes, supporting applications/IT platform, and strategic direction.
• Collaborates and exchanges information with team members, stakeholders, and information services to ensure dependencies, risks, and opportunities are identified.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
• Proficient knowledge of Microsoft Office tools.
• Successful completion of an analyst assessment may be required.

What sets you apart:

• US military experience through military service or a military spouse/domestic partner [optional].
• 2-3 years prior Dispute Experience
• Experience managing Technology Outages with Internal Technology Teams
• Experience managing access issues.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $74,210 - $133,570.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.