Systems Administrator & Application Support (Archer) - Mid Level

Why USAA?

The Opportunity

As a dedicated Systems Administrator & Application Support (Archer) - Level I, you will conduct software and systems engineering to develop new capabilities, ensuring Information Security is integrated across the enterprise. You will conduct comprehensive technology research to evaluate potential vulnerabilities in Enterprise systems. You will identify and manage existing and emerging risks that stem from business activities and ensures risks associated with business activities are effectively identified, measured, monitored, and controlled. You will also install, configure, troubleshoot, and maintain hardware and software.

This position installs, configures, troubleshoots, and maintains Archer Integrated Risk Management (IRM) software. It is responsible for creating, modifying, maintaining, and supporting Archer infrastructure as well as integrated system components to improve performance and/or mitigate vulnerabilities. We are looking for a self-starter who acts with autonomy and implements system changes with consistency and quality. In accordance with Site Reliability Engineering (SRE) concepts, this person can develop tools to automate service delivery, maintenance tasks, and alerts to monitor and self-heal systems. They are also able to analyze outages, determine root cause, and identify opportunities for system improvements. Identifies, manages, and ensures risks are effectively measured, monitored, and controlled.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Plano, TX.Relocation assistance is not available for this position.

What you'll do:

• Responsible for ensuring that security requirements are adequately addressed in all aspects of a solution/application enablement and sustainment lifecycle.
• Design, develop, code, integrate, and test complex cross functional technical solutions with a focus on security, often collaborating with Engineers or Architects within the team/department.
• Supports code/design reviews and engineering efficiencies to ensure effective operations and accurate planning.
• Supports the resolution of production issues and troubleshooting of end-to-end solutions that span multiple applications and systems.
• Works with architecture to help define directions for cross functional or highly complex key technologies within a specific security domain.
• Drives community impact through active participation in internal training outlets.
• Leverages Site Reliability Engineering practices in their domain.
• Ensures risks associated within their domain activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Monitors and troubleshoots highly complex systems, tools, and vendor integrations.
• Supports continuous research, analysis, and troubleshooting to identify, resolve, and report on highly complex security issues.
• Collaborates with Security Analysts, IT and Business Partners to tune, harden, and enhance Security solutions and technologies to keep up with the latest trends and threats.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of related experience in Security Engineering and/or Information Technology with a security focus to include experience leading driving enterprise technology projects or initiatives.
• 2 years of experience delivering technology solutions in all phases of a solution development lifecycle.
• Working experience with modern programming/scripting languages and frameworks.
• Experience implementing security engineering activities utilizing modern DevSecOps practices.
• Demonstrated hands-on success with agile delivery methods and deep desire to be flexible while delivering value early and often.
• Demonstrated ability to support complex production issues by troubleshooting applications and systems.
• Experience working with platform engineering concepts on security best practices in infrastructure/policy as code, security architecture design patterns, security vendor integrations, and CI/CD pipelines with built in application security controls.
• Experience implementing event driven security architecture, methods, and controls.
• Experience with implementing security architecture, methods, and controls required to meet security, compliance, and audit requirements.
• Familiarity with cloud and emergent technologies such as: Public Cloud, Containerization, Security Data Lakes, ML/LLMs, GenAI, etc.nds.

What sets you apart:

• 3+ years’ experience as a system administrator, analyst, or engineer supporting a Windows server environment.
• 1+ years of Archer experience with Archer Control Panel, Archer Instance Manager, Archer Installation & Upgrade, LDAP, SSO, and Packaging.
• 1+ years’ experience in application administration and support – i.e., upgrades, installations, troubleshooting, etc.
• 1+ years’ experience scripting with PowerShell (or Python) to implement preventive measures and improve reliability of the platform.
• 1+ years’ experience writing SQL queries.
• US military experience through military service or a military spouse/domestic partner

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $109,130 - $208,580.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.