Federal Health Program Manager

Who is Leidos QTC Health Services?

Leidos QTC Health Services collaborates closely with government and non-government customers to address current and future program needs within the health services domain. We specialize in disability-focused medical examinations, independent medical exams and review services, occupational health services, diagnostic testing, and case management solutions. As innovators, we focus on advancing technologies that improve service delivery, with a particular emphasis on enhancing accessibility for examinees in rural communities. With a proven track record of continuous improvement and steady growth, we now handle over 2 million appointments annually. Visit www.qtcm.com for more information.

Essential Duties and Responsibilities:

• Federal government contract program management for program(s) operating across the nation with multiple service delivery models.  Primary point of contact to the government.
• Responsible and accountable for overall contract performance and financials.
• Provides leadership through daily communication with various internal departments to coordinate services including during start-up period.  Collaborates closely with Provider Relations, Information Technology, Facilities, HR and subcontractors to ensure contractually compliant services.
• Manages the workload through the various operational team leaders to ensure the achievement of organizational goals and objectives including quality, timeliness, customer service and cost metrics.
• Maintains effective working relationships with all customers, gaining feedback and working closely with the operations leadership to modify processes to ensure performance objectives are met .
• Drives continuous process improvement to enhance performance. Works closely with operations and leaders to continually improve processes and procedures in support of program.
• Seeks methods of improving/automating process and finds ways to increase profitability.
• Works closely with and mentors operational leadership to ensure contractual compliance is met. Ensures implementation of a project plan with defined timelines and deliverables including documentation of action items.
• Build and maintain customer relationships through effective communication
• Proven team builder with high retention and high successful program execution with sustained growth and high customer satisfaction
• Collaborate with business development, capture, line leadership and other functions to develop winning solutions for growth, including recompete activities
• Manages contract action items from internal operations and customer/client
  1. Provides and reviews responses or updates as needed
  2. Implements corrective action plans and oversees execution with internal department leads as necessary
  3. Responds to client concerns in a timely manner; escalating as appropriate
  4. Ensures timely recommendations and resolutions to ensure high level of customer satisfaction
• Travel up to 50%
• Perform other duties and responsibilities as assigned

Competencies:

• Demonstrated program management experience using managerial, technical and/or business knowledge. Experience in directing and managing internal/external resources, communications and all functional program activities to meet contract cost, schedule and performance objectives
• Program management and government contract management
• Demonstrated leadership skills with the ability to prioritize, coordinate and delegate effectively
• Excellent verbal, presentation and written communication skills
• Self-motivated with strong planning, problem-solving, analytical and organizational skills
• Must possess the ability and flexibility to work to meet deadlines and client expectations
• Ability to effectively direct multiple tasks with competing priorities
• Ability to handle confidential information
• Proficiency with software applications such as Microsoft Office applications, including MS Project or Project Management software and Tableau
• Demonstrated experience in working on proposals and program recompetes
• Must have highly effective interpersonal skills to carry-out daily interactions with technical leaders and business executives within Leidos QTC as well as with customers, industry and subcontractors.
• Experience running programs $25M+ 
• Must be willing to travel up to 25% 

Education and/or Experience: (includes certificate & licenses):

• Bachelor’s Degree or equivalent related work experience required
• 10 years of experience leading multiple teams/departments required
• Minimum 3 years government contract management experience
• Program Management experience, PMI certification preferred
• Must have experience managing and interfacing with diverse staff
• The ideal candidate will have experience with Healthcare or managing Federal Healthcare Programs

Pay Range and Benefits: $138,000 - $175,000

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here: Join Our Team | Jobs & Career Opportunities | Leidos QTC Health Services (qtcm.com)

The Leidos QTC Health Services pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to): geographic location, responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos QTC Health Services. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

* This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.